Emerging Store Manager

Walgreens•Boynton Beach, FL

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the front end, and makes recommendations on the overall operations of the Pharmacy and Retail Store. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The role is accountable for merchandising, protecting store assets, and improving sales and profitability. The position leads customer service, store operations, business performance, and team development. It supervises daily assignments, staffing coverage, scheduling, cash management, bookkeeping, inventory, store maintenance, safety, and compliance with company policies and applicable laws. The Emerging Store Manager analyzes financial and performance data, develops action plans, supports sales opportunities, and may support Pharmacy operations during busy periods, including serving as a pharmacy technician when necessary. The role recruits, hires, trains, coaches, and manages team members; supports career development and staffing plans; and establishes accountability through clear expectations and performance management. The Emerging Store Manager completes required learning and development, maintains an Individual Development Plan, and obtains and maintains a valid pharmacy technician license when required by the state. The position communicates regularly with team members and assists the Store Manager in communicating company and store strategy.

Requirements

Bachelor’s degree with a solid academic record; all majors are welcome, or satisfactory completion of a Walgreens Community Internship Program, or a high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require experience with direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of starting in the ESM role for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to another store.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Internal candidates: management experience, including supervising others, managing and assigning work, and experience across both the front end and pharmacy.

Nice To Haves

External candidates: business major.
External candidates: prior retail or food industry experience.
Bachelor’s degree.

Responsibilities

Supervise customer service associates and designated hitters, manage the store front end, and make recommendations on Pharmacy and Retail Store operations.
Support the Store Manager in achieving company deliverables and assume responsibility for store activities in the Store Manager’s absence.
Ensure proper merchandising, protect store assets, and improve sales and profitability.
Engage customers and patients, resolve complaints, model customer service practices, coach team members, and improve customer service metrics.
Assign daily activities and delegate tasks; oversee store opening, closing, shift changes, time records, time-off requests, and scheduling coverage.
Collaborate with external partners and support community outreach opportunities with the Pharmacy Operations Manager.
Use data, analysis, and team member input to support fact-based decisions and monitor results.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, complete resets and price changes, analyze inventory trends, and train team members on inventory procedures.
Implement operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain a clean and presentable store; manage repairs and maintenance; and respond to emergencies.
Ensure team members understand relevant computer and technology systems and software, and support their safety and well-being.
Ensure compliance with company policies and applicable laws and regulations, including those governing sales of alcohol, tobacco, fresh food, and pharmacy products.
Analyze financial and performance data, develop action plans, and use operating statements and key performance indicators to improve store performance.
Collaborate with the Store Manager to identify sales opportunities and support store growth initiatives.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; manage performance, provide feedback and recognition, and recommend discipline or termination when appropriate.
Recruit and retain talent, maintain staffing and leadership pipelines, anticipate staffing needs, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
Complete Store Manager learning and development, required courses and training, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by the state.
Communicate regularly with team members, respond to questions or concerns, and assist the Store Manager in planning and communicating company and store strategy.
Complete special assignments and other tasks as assigned.