Emerging Store Manager

Walgreens•Troy, MI

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company goals. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations on Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for all store activities when the Store Manager is absent. The position leads store team members and oversees customer service, daily operations, merchandising, asset protection, sales, profitability, inventory, cash management, bookkeeping, facilities, safety, and compliance. It analyzes business and performance data to develop action plans, supports Pharmacy during busy periods (including serving as a pharmacy technician when necessary), and coordinates staffing, hiring, training, performance management, and team development. The role also completes required learning and development, maintains a valid pharmacy technician license when required by state, communicates with team members, and assists the Store Manager in communicating company and store strategy.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of experience in a supervisory position (experience with direct reports is not required).
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the ESM role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept a Store Manager promotion if offered, which may require relocation to a different store location.
Ability to transfer to other Walgreens retail assets in the same hiring Area.
Internal candidates: management experience, including supervising others and managing and assigning work, and experience across both front end and pharmacy.

Nice To Haves

External candidates: business major.
External candidates: prior retail or food industry experience.
Bachelor’s degree.

Responsibilities

Supervise customer service associates and designated hitters, manage the front end, and make recommendations regarding Pharmacy and Retail Store operations.
Support the Store Manager in achieving company deliverables; work an alternate schedule with minimal overlap and assume store-wide responsibilities in the Store Manager’s absence.
Ensure proper merchandising and protection of store assets, and improve sales and profitability.
Lead store team members, including recruitment, hiring, performance management, and discipline.
Engage customers and patients, resolve complaints, answer questions, model customer service best practices, and improve customer service metrics.
Monitor customer service and coach, train, and develop improvement plans for the front end and pharmacy.
Assign daily activities, delegate tasks, manage opening, closing, and shift changes, approve time records and time off, and resolve scheduling conflicts to maintain coverage.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Use data, analysis, and team member input to support fact-based decisions, follow-up, and monitoring of results.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory; complete resets, revisions, and price changes; analyze inventory trends; and train team members on inventory procedures.
Delegate and supervise execution of operational feedback from the Store Manager and District Manager.
Maintain clean, presentable store interiors and exteriors; manage repairs and maintenance; and respond to emergencies.
Ensure team members know how to use computer and technology systems and software, and support their safety and well-being, including effective use of the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those covering alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently, create action plans, and use operating statements and key performance indicators to improve store performance.
Collaborate with the Store Manager to identify sales opportunities and support store growth and initiatives directed by the Support Center.
Support the Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; conduct discipline and coaching meetings and make performance-management recommendations, including discipline or termination when appropriate.
Set responsibilities, goals, and expectations; observe performance; provide feedback and recognition; and develop performance plans.
Recruit and retain talent, maintain staffing and future-leader pipelines, anticipate staffing needs, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record-retention, and training procedures comply with company policy and applicable laws.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete the Store Manager learning and development program and required courses, certifications, and assigned training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members through individual discussions and group meetings, respond to questions and concerns, and assist the Store Manager with planning and communicating company and store strategy.