Emerging Store Manager

Walgreens•Winter Springs, FL

10d

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens retail store and may assume responsibility for all store activities when the Store Manager is absent. The role manages the front end, supervises customer service associates and designated hitters, and makes recommendations regarding overall Pharmacy and Retail Store operations. It works an alternate schedule with minimal overlap with the Store Manager and helps achieve company deliverables, protect store assets, improve sales and profitability, and ensure effective merchandising. The position leads store team members through recruitment, hiring, training, coaching, performance management, and discipline. It promotes a positive customer experience, monitors service performance, resolves complaints, and develops improvements for front-end and pharmacy service. Operational responsibilities include scheduling and shift coverage, cash management and bookkeeping, inventory oversight, store maintenance, safety, compliance, and ensuring team members can use relevant technology and systems. The Emerging Store Manager analyzes business and performance data, develops action plans, and collaborates with the Store Manager to identify sales opportunities and implement company initiatives. The role may support Pharmacy operations during busy periods, including serving as a pharmacy technician when necessary. It also completes Store Manager learning and development requirements, maintains an Individual Development Plan, and communicates regularly with team members and store leadership.

Requirements

Bachelor’s degree with a solid academic record; all majors are welcome, or satisfactory completion of a Walgreens Community Internship Program, or a high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of starting the Emerging Store Manager role for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, which may require relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
Bachelor’s degree.
External candidates: business major.

Nice To Haves

External candidates: prior retail or food industry experience.

Responsibilities

Support the Store Manager in overall store operations and assume responsibility for store activities in the Store Manager’s absence.
Supervise customer service associates and designated hitters, manage the front end, and make recommendations about Pharmacy and Retail Store operations.
Ensure proper merchandising, protection of store assets, and improved store sales and profitability.
Recruit, hire, train, coach, and manage team member performance, discipline, and development.
Engage customers and patients, resolve complaints, model service best practices, and improve customer service metrics.
Assign daily activities, delegate tasks, manage shift changes and store opening or closing, approve time records and time off, and address scheduling conflicts.
Collaborate with external partners and support community outreach opportunities.
Use business data, operating statements, key performance indicators, and team input to make decisions and develop action plans.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, price changes, inventory trend analysis, and corrective action plans.
Implement operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain a clean and presentable store, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand applicable computer and technology systems and software.
Promote team member safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Collaborate with the Store Manager to identify sales opportunities and support store growth and initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Build staffing pipelines, anticipate staffing needs, participate in interviews, make hiring decisions, and ensure required selection, recruitment, record retention, and training procedures are followed.
Establish accountability through clear expectations, performance plans, feedback, recognition, and constructive discipline.
Complete required Store Manager learning and development, certification, and training; seek feedback and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to their questions and concerns, and assist the Store Manager with communicating company and store strategy.