Emerging Store Manager

Walgreens•Alexandria, VA

7d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the front end, and makes recommendations about overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities in the Store Manager’s absence. The role helps ensure proper merchandising, protects store assets, and improves sales and profitability. The position leads store team members, including recruitment, hiring, training, performance management, and discipline. It promotes a positive customer experience, supervises store and pharmacy operations, supports business-performance improvement, manages staffing and scheduling, and ensures compliance with company policies and applicable laws and regulations. The role also completes the Store Manager learning and development program and maintains a pharmacy technician license when required by state.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of experience in a supervisory position. Supervisory experience does not require experience with direct reports.
Demonstrated leadership ability, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the ESM role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both the front end and pharmacy.
For external candidates: a business major and prior retail or food-industry experience.

Responsibilities

Supervise customer service associates and designated hitters, manage front-end operations, and make recommendations on Pharmacy and Retail Store operations.
Support the Store Manager in achieving company deliverables, work an alternate schedule with minimal overlap, and assume responsibility for store activities when the Store Manager is absent.
Ensure proper merchandising, protect store assets, and improve store sales and profitability.
Lead, recruit, hire, train, coach, and manage the performance and discipline of team members.
Engage customers and patients, resolve complaints, answer questions, model customer-service practices, and improve customer-service metrics.
Monitor customer service and provide coaching, training, and improvement plans for the front end and pharmacy.
Supervise daily store operations, assign and delegate work, manage opening, closing, and shift changes, approve time records and time off, and resolve scheduling conflicts to ensure coverage.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Use data, analysis, team-member input, operating statements, and key performance indicators to create action plans and improve store performance.
Supervise cash management, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, price changes, and inventory-related corrective action plans; train and coach team members on inventory procedures.
Implement operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain a clean and presentable store, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand store computer and technology systems and software.
Support team-member safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Support the Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Develop team members through training, mentoring, coaching, performance planning, feedback, recognition, and career-development support.
Build talent pipelines, anticipate staffing needs, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record-retention, and training procedures comply with company policy and applicable laws.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete the Store Manager learning and development program and other required courses, certifications, and training.
Monitor personal performance, seek feedback, maintain an Individual Development Plan, and obtain and maintain a pharmacy technician license when required by state.
Communicate regularly with team members, respond to questions or concerns, and assist the Store Manager with communicating company and store strategy.