Emerging Store Manager

Walgreens•South Euclid, OH

10d

About The Position

The Emerging Store Manager supports the Store Manager in the overall operation of a Walgreens store and is responsible for managing the front end, supervising customer service associates and designated hitters, and making recommendations about Pharmacy and Retail Store operations. The role works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. It oversees merchandising, asset protection, sales, profitability, customer service, staffing, scheduling, inventory, cash management, store maintenance, safety, and compliance with company policies and applicable laws. The Emerging Store Manager leads and develops team members through hiring, training, coaching, performance management, and discipline. The role analyzes financial and performance data, creates action plans, supports business deliverables, identifies sales opportunities, and helps execute initiatives. It may support Pharmacy operations during busy periods, including serving as a pharmacy technician when necessary. The position requires completion of the Store Manager learning and development program and ongoing learning, with a valid pharmacy technician license maintained if required by the state.

Requirements

One of the following: a bachelor’s degree with a solid academic record; satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of supervisory experience (experience with direct reports is not required).
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Complete the Store Manager training program (LEAP), or be willing to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, which may require relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.

Nice To Haves

Internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
External candidates: business major and prior retail or food industry experience.
Bachelor’s degree.

Responsibilities

Support the Store Manager in overall store operations and assume responsibility for store activities in the Store Manager’s absence.
Supervise customer service associates and designated hitters, and manage front-end operations.
Ensure appropriate merchandising, protection of store assets, and improvement of sales and profitability.
Lead, recruit, hire, train, coach, and manage team members, including performance management and discipline.
Engage customers and patients, resolve complaints, model customer-service practices, and improve customer-service metrics.
Assign and delegate daily activities; manage opening, closing, shift changes, time records, time off, scheduling conflicts, and team coverage.
Collaborate with external partners and support community outreach opportunities.
Use data, analysis, and team input to make fact-based decisions and monitor results.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze trends and create corrective action plans.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand relevant computer and technology systems and software.
Promote team-member safety and well-being and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Analyze financial and performance data, use operating statements and key performance indicators, and create action plans to achieve business goals.
Collaborate with the Store Manager to identify sales opportunities and support store growth and new initiatives.
Support Pharmacy during busy periods, including working as a pharmacy technician when necessary.
Develop team members through mentoring, coaching, feedback, recognition, and career-development support.
Manage performance plans, goals, expectations, feedback, recognition, and constructive discipline; recommend performance actions, including discipline or termination when appropriate.
Build talent pipelines, anticipate staffing needs, participate in interviews, make hiring decisions, and ensure proper selection, recruitment, record retention, and training procedures.
Complete the Store Manager learning and development program and all assigned training and certifications; maintain an Individual Development Plan and seek feedback.
Obtain and maintain a valid pharmacy technician license if required by the state.
Communicate regularly with team members, respond to their questions and concerns, and assist the Store Manager with communicating company and store strategy.
Complete special assignments and other tasks as assigned.