Emerging Store Manager

Walgreens•San Antonio, TX

13d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company goals. The role manages the front end and makes recommendations regarding overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities in the Store Manager’s absence. The role oversees merchandising, asset protection, sales, profitability, customer service, and store performance. The position leads store team members through hiring, training, coaching, performance management, and discipline. It supervises daily store operations, scheduling and coverage, cash management, inventory, maintenance, safety, and compliance with company policies and applicable laws. The Emerging Store Manager analyzes business and performance data, develops action plans, supports Pharmacy operations during busy periods, and helps identify sales opportunities and community outreach. The role also completes the Store Manager learning and development program, required training, and maintains a pharmacy technician license when required by the state.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of supervisory experience. Supervisory experience does not require direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, which may require relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Obtain and maintain a valid pharmacy technician license as required by state.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
For external candidates: business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager in operating the store and achieving company deliverables; assume responsibility for store activities when the Store Manager is absent.
Manage the front end and make recommendations on overall Pharmacy and Retail Store operations, merchandising, asset protection, sales, and profitability.
Lead, recruit, hire, train, coach, and manage store team members, including performance management and discipline.
Engage customers and patients, resolve complaints, answer questions, model customer-service practices, and improve customer-service metrics.
Monitor customer service in the front end and pharmacy; coach team members and develop improvement plans.
Supervise daily operations, assign and delegate work, manage opening, closing, and shift changes, approve time records and time off, and resolve scheduling conflicts to maintain coverage.
Collaborate with external partners and support community outreach opportunities.
Use data, analysis, and team member input to make fact-based decisions and monitor results.
Supervise cash management, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends and develop corrective action plans.
Ensure operational feedback from the Store Manager and District Manager is executed through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand the store’s computer and technology systems and software.
Promote team member safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently; develop action plans using operating statements, key performance indicators, and other tools to improve store performance.
Collaborate with the Store Manager to identify sales opportunities and support store growth and new initiatives.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; conduct coaching meetings and recommend performance actions, including discipline or termination when appropriate.
Set responsibilities, goals, and expectations; observe performance, provide feedback and recognition, and use performance plans and constructive discipline to establish accountability.
Build staffing pipelines, anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
Complete the Store Manager learning and development program and other required courses, certifications, and training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by the state.
Communicate regularly with team members, respond to questions or concerns, and assist the Store Manager in planning and communicating company and store strategy.