Emerging Store Manager

Walgreens•Ocala, FL

8d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating the store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations on overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The position promotes proper merchandising, protects store assets, and improves sales and profitability. The role leads store team members through recruitment, hiring, training, performance management, coaching, and discipline. It is accountable for customer service and helps improve customer service metrics by resolving complaints, coaching team members, and supporting a positive customer experience. The Emerging Store Manager supervises daily store operations, scheduling and coverage, cash management, bookkeeping, inventory, maintenance, safety, compliance, and execution of operational feedback. The position also analyzes business performance and financial data, develops action plans, supports pharmacy operations during busy periods, and communicates company and store strategy. The Emerging Store Manager must complete the Store Manager learning and development program and required training. The role requires a valid pharmacy technician license where required by state law. Candidates must meet one of the stated education or supervisory-experience pathways, demonstrate leadership and business acumen, be fluent in English except in Puerto Rico, and be willing to work a flexible schedule. Candidates must also be willing to accept promotion to Store Manager if offered, which may require relocation, and be able to transfer to other Walgreens retail assets in the same hiring Area.

Requirements

Meet one of the following: a bachelor’s degree with a solid academic record; satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of supervisory experience. The supervisory experience does not require experience with direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to another store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Obtain and maintain a valid pharmacy technician license when required by state law.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both the front end and pharmacy.
For external candidates: a business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager in operating the store and achieving company deliverables; assume responsibility for store activities in the Store Manager’s absence.
Supervise customer service associates and designated hitters, manage the front end, and make recommendations on overall Pharmacy and Retail Store operations.
Ensure proper merchandising and protection of store assets, and improve store sales and profitability.
Lead team members, including recruitment, hiring, performance management, training, coaching, and discipline.
Engage customers and patients, resolve complaints, answer questions, model customer-service practices, and improve customer service metrics.
Assign and delegate daily activities; manage opening, closing, shift changes, time records, time off, scheduling conflicts, and team coverage.
Collaborate with external partners and support community outreach opportunities with the Pharmacy Operations Manager.
Use data, analysis, and team member input to support fact-based decisions and monitor results.
Supervise cash management, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends and develop corrective action plans.
Ensure execution of operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain store cleanliness and presentation, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand relevant computer and technology systems and software.
Provide for team member safety and well-being and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other assigned tasks.
Analyze financial and performance data, create action plans, and use operating statements and key performance indicators to drive store improvement.
Collaborate with the Store Manager to identify sales opportunities and support store growth and performance through initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; provide feedback, recognition, and performance management.
Build staffing pipelines, anticipate staffing needs, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure required selection, recruitment, record-retention, and training procedures are followed.
Establish accountability through clear expectations, performance plans, and constructive discipline.
Complete the Store Manager learning and development program, required courses, certifications, and assigned training; maintain an Individual Development Plan and pursue continuous development.
Obtain and maintain a valid pharmacy technician license when required by state law.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager with communicating company and store strategy.