Emerging Store Manager

Walgreens•Forest Lake, MN

6d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating the store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations about overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. Responsibilities include proper merchandising, protecting store assets, and improving sales and profitability. The role leads and manages store team members, including recruitment, hiring, performance management, training, coaching, and discipline. It oversees daily store operations, scheduling and coverage, customer service, cash management and bookkeeping, inventory, store maintenance, technology readiness, and compliance with company policies and applicable laws. The Emerging Store Manager also analyzes business and performance data, develops action plans, supports pharmacy operations during busy periods, and communicates with team members and leadership. The position requires completing the Store Manager learning and development program and assigned training. The employee must maintain a valid pharmacy technician license when required by state law. The role may require a flexible schedule, including extended days, evenings, and weekends, and willingness to accept a Store Manager promotion that could involve relocation or transfer within the hiring area.

Requirements

Bachelor’s degree with a solid academic record in any major; alternatively, satisfactorily complete a Walgreens Community Internship Program, or have a high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require experience with direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Complete the Store Manager training program (LEAP), or be willing to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to another store location.
Ability to transfer to other Walgreens retail assets in the same hiring area.
Obtain and maintain a valid pharmacy technician license when required by state law.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy operations.
For external candidates: a business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager in overall store operations and achievement of company deliverables; assume responsibility for store activities in the Store Manager’s absence.
Supervise customer service associates and designated hitters, manage the front end, and make recommendations regarding Pharmacy and Retail Store operations.
Ensure proper merchandising, protection of store assets, and improvements in sales and profitability.
Lead and manage team members, including recruitment, hiring, performance management, training, coaching, discipline, and development.
Engage customers and patients, resolve complaints, answer questions, model customer-service practices, and improve customer-service metrics.
Monitor customer service and coach, train, and develop improvement plans for the front end and pharmacy.
Supervise daily store activities, delegate tasks, manage shift transitions, approve time records and time off, and resolve scheduling conflicts to ensure team coverage.
Collaborate with external partners and support community outreach opportunities as a resource to the Pharmacy Operations Manager.
Use data, analysis, and team-member input to support fact-based decisions and monitor outcomes.
Supervise cash management, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends and implement corrective action plans.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software.
Promote team-member safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently and create action plans to achieve business deliverables.
Use operating statements, key performance indicators, and other tools to engage the team and drive store improvement.
Collaborate with the Store Manager to identify sales opportunities and support growth initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Assign responsibilities, set goals and expectations, observe performance, provide feedback and recognition, and develop performance plans.
Acquire and retain talent, maintain staffing and future-leader pipelines, anticipate staffing needs, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record-retention, and training procedures comply with company policy and applicable laws.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete the Store Manager learning and development program and all required courses, certifications, and assigned training.
Seek continuous feedback, monitor personal performance, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by the state.
Communicate regularly with team members through individual discussions and group meetings and respond to their questions and concerns.
Assist the Store Manager in planning and communicating company and store strategy.