Emerging Store Manager

Walgreens•Norcross, GA

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company goals. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations about overall pharmacy and retail operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The position oversees merchandising, store asset protection, sales, profitability, customer experience, store operations, and team performance. The role leads team members through recruitment, hiring, training, scheduling, performance management, coaching, and discipline. It monitors customer service and business performance, analyzes operational and financial data, and develops plans to improve results. The Emerging Store Manager also oversees cash management, bookkeeping, inventory, pricing, store maintenance, safety, compliance, and execution of company initiatives. During busy periods, the role may support Pharmacy operations, including serving as a pharmacy technician when necessary. The position requires completing the Store Manager learning and development program and other assigned training, maintaining an Individual Development Plan, and obtaining and maintaining a valid pharmacy technician license when required by state. The role communicates with team members and assists the Store Manager with communicating company and store strategy. Candidates must be willing to accept promotion to a Store Manager role if offered, potentially requiring relocation, and to transfer to other Walgreens retail assets within the same hiring Area.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require experience with direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness for individuals placed in the ESM role on or after June 1, 2021, to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.

Nice To Haves

Internal candidates: management experience, including supervising others and managing and assigning work.
Internal candidates: experience across both front-end and pharmacy operations.
External candidates: business major.
External candidates: prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters and manage the front end of the store.
Support the Store Manager in overall store operations and assume responsibility for store activities in the Store Manager’s absence.
Oversee merchandising, protection of store assets, sales, and profitability.
Lead team members, including recruitment, hiring, training, scheduling, performance management, coaching, and discipline.
Engage customers and patients, resolve complaints, answer questions, model service best practices, and improve customer service metrics.
Monitor customer service and coach, train, and develop improvement plans for the front end and pharmacy.
Assign daily activities and delegate tasks; manage store openings, closings, shift changes, time records, time off, and scheduling conflicts.
Collaborate with external partners and support community outreach opportunities for Pharmacy Operations.
Use data, analysis, operating statements, key performance indicators, and team input to make decisions and develop action plans for store improvement.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, price changes, inventory trend analysis, corrective action plans, and adherence to inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software.
Promote team member safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; set expectations, observe performance, provide feedback, and recognize contributions.
Manage candidate pools and staffing needs, participate in interviews, make hiring decisions, and build a diverse pipeline of future leaders.
Follow company and legal procedures for selection, recruitment, record retention, and training.
Complete required Store Manager learning and development, certification, and other assigned training; maintain an Individual Development Plan and pursue continuous self-development.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to their questions and concerns, and assist the Store Manager in communicating company and store strategy.