Emerging Store Manager

Walgreens•Cuyahoga Falls, OH

11d

About The Position

The Emerging Store Manager supervises customer service associates and designated hitters and manages the front end of the store, while supporting the Store Manager with overall store operations and recommendations for the Pharmacy and Retail Store. The role works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for all store activities in the Store Manager’s absence. It oversees merchandising, asset protection, sales and profitability, and leads store team members through recruitment, hiring, performance management, training, and discipline. The role is accountable for customer experience, store operations, business performance, and people management. It monitors and improves customer service in both the front end and pharmacy; manages staffing, scheduling, cash handling, inventory, maintenance, safety, and compliance; analyzes financial and performance data to develop improvement plans; and supports pharmacy operations during busy periods, including serving as a pharmacy technician when necessary. The Emerging Store Manager completes the Store Manager learning and development program and required training, maintains an Individual Development Plan, and obtains and maintains a valid pharmacy technician license when required by state. The position requires a flexible schedule that may include extended days, evenings, and weekends, and willingness to accept promotion to Store Manager—which may require relocation—or transfer to other Walgreens retail assets in the same hiring Area.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of experience in a supervisory position (experience with direct reports is not required).
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness for individuals placed in the ESM role on or after June 1, 2021, to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to Store Manager if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
Must obtain and maintain a valid pharmacy technician license when required by state.

Nice To Haves

External candidates: business major.
External candidates: prior retail or food industry experience.
Bachelor’s degree.

Responsibilities

Supervise customer service associates and designated hitters, manage the store front end, and support the Store Manager with overall store operations.
Assume responsibility for all store activities in the Store Manager’s absence and work an alternate schedule with minimal overlap.
Ensure proper merchandising and protection of store assets, and improve store sales and profitability.
Lead team members, including recruitment, hiring, performance management, training, and discipline.
Engage customers and patients, resolve complaints, answer questions, model customer-service best practices, and improve customer-service metrics.
Monitor customer service and coach, train, and develop improvement plans for front-end and pharmacy teams.
Assign and delegate daily work; oversee opening, closing, shift changes, time records, time off, scheduling, and staffing coverage.
Collaborate with external partners and support community outreach opportunities with the Pharmacy Operations Manager.
Support the Store Manager in using data, analysis, and team-member input to make decisions and monitor results.
Supervise store cash management, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory; complete resets, revisions, and price changes; analyze trends; and implement corrective action plans and standard procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain a clean and presentable store interior and exterior, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand store computer and technology systems and software; support team-member safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently, create action plans, and use operating statements and key performance indicators to improve store performance.
Collaborate with the Store Manager to identify sales opportunities and implement initiatives directed by the Support Center.
Support pharmacy operations during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; conduct coaching and discipline meetings and make performance-management recommendations, including discipline and termination when appropriate.
Set goals and expectations, assign responsibilities, observe performance, provide feedback, recognize team members, and develop performance plans.
Acquire and retain talent, maintain staffing pipelines, anticipate staffing needs, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure compliant selection, recruitment, record retention, and training procedures.
Complete the Store Manager learning and development program, required courses and certifications, and other assigned training; monitor performance and pursue self-development.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to their questions and concerns, and assist the Store Manager with planning and communicating company and store strategy.
Accept promotion to a Store Manager position if offered, potentially requiring relocation, and transfer to other Walgreens retail assets within the same hiring Area.