Emerging Store Manager

Walgreens•Austintown, OH

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations about overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for all store activities when the Store Manager is absent. The position is responsible for merchandising, protecting store assets, improving sales and profitability, and leading team members through recruitment, hiring, performance management, and discipline. The role focuses on customer experience by engaging customers and patients, resolving complaints, modeling service best practices, coaching and training team members, and improving customer service metrics. It oversees daily store operations, scheduling and coverage, cash management and bookkeeping, inventory, store maintenance, safety, technology readiness, and compliance with company policies and applicable laws. The Emerging Store Manager also supports community partnerships and pharmacy operations, including assisting in the pharmacy during busy periods and serving as a pharmacy technician when necessary. The position independently analyzes financial and performance data and uses operating statements and key performance indicators to develop action plans and improve business results. It leads, trains, coaches, and develops team members; manages performance and staffing; participates in hiring decisions; and communicates regularly with team members and the Store Manager. The role must complete the Store Manager learning and development program and required training, maintain an Individual Development Plan, and obtain and maintain a valid pharmacy technician license if required by state.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma or GED and two years of supervisory experience. Supervisory experience need not include direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Complete the Store Manager training program (LEAP), or be willing to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the ESM role on or after June 1, 2021.
Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to another store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.

Nice To Haves

External candidates: business major.
External candidates: prior retail or food industry experience.
Bachelor’s degree.

Responsibilities

Support the Store Manager in overall store operations and achieving company deliverables; assume responsibility for store activities in the Store Manager’s absence.
Supervise customer service associates and designated hitters, and manage front-end operations.
Ensure proper merchandising, protect store assets, and improve store sales and profitability.
Lead recruitment, hiring, performance management, discipline, and development of direct reports and other team members.
Engage customers and patients, resolve complaints, model customer service best practices, and improve customer service metrics.
Assign daily activities and delegate tasks; manage opening, closing, shift changes, time records, time off, scheduling conflicts, and team-member coverage.
Collaborate with external partners and support community outreach opportunities with the Pharmacy Operations Manager.
Use data, analysis, and team-member input to make fact-based decisions, monitor results, and follow up on actions.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, and change orders, and oversee bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, price changes, inventory trend analysis, and corrective action plans.
Ensure operational feedback from the Store Manager and District Manager is carried out through delegation and supervision.
Maintain a clean and presentable store; manage repairs and maintenance and respond to emergencies.
Ensure team members understand applicable computer and technology systems and software.
Promote team-member safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently and create action plans to achieve business deliverables.
Use operating statements, key performance indicators, and other tools to engage the team and drive store improvements.
Collaborate with the Store Manager to identify sales opportunities and support store growth and initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; manage coaching meetings and recommend performance actions, including discipline and termination when appropriate.
Set responsibilities, goals, expectations, and performance plans; observe performance, provide feedback, and recognize team members.
Acquire and retain talent, maintain staffing and future-leader pipelines, anticipate staffing needs, manage candidate pools, participate in interviews, and make hiring decisions.
Follow required selection, recruitment, record-retention, and training procedures under company policy and applicable laws.
Complete the Store Manager learning and development program and all required courses, certifications, and assigned training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members through individual discussions and group meetings, respond to their questions or concerns, and help the Store Manager communicate company and store strategy.