Emerging Store Manager

Walgreens•Norcross, GA

9d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store, managing the front end and making recommendations on the overall operations of the pharmacy and retail store. The role works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities in the Store Manager’s absence. It helps ensure proper merchandising and asset protection while improving sales and profitability. The position leads and manages store team members, including recruiting, hiring, training, coaching, performance management, and discipline. It oversees customer experience, daily store operations and scheduling, cash management and bookkeeping, front-end and pharmacy inventory, maintenance, safety, compliance, and business performance. The Emerging Store Manager also supports pharmacy operations during busy periods, including serving as a pharmacy technician when necessary. The role requires completion of the Store Manager learning and development program and other assigned training. It also involves communicating with team members and supporting the Store Manager in communicating store and company strategy. The position may require accepting promotion to a Store Manager role, potentially at another location, and transferring among Walgreens retail assets within the same hiring area.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require direct-report experience.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, which may require relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Obtain and maintain a valid pharmacy technician license when required by state.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
For external candidates: business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager with overall store operations and assume responsibility for store activities in the Store Manager’s absence.
Manage the store’s front end and make recommendations on pharmacy and retail store operations.
Lead and manage team members, including recruitment, hiring, training, performance management, and discipline.
Engage customers and patients, resolve complaints, answer questions, model customer service practices, and improve customer service metrics.
Monitor customer service and coach, train, and develop improvement plans for front-end and pharmacy teams.
Supervise daily store operations, assign and delegate tasks, manage opening, closing, and shift changes, approve time records and time off, and resolve scheduling conflicts to maintain coverage.
Collaborate with external partners and support community outreach opportunities with the Pharmacy Operations Manager.
Support data-informed decisions and monitor the impact of operational actions with the Store Manager.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, price changes, inventory trend analysis, corrective action plans, and adherence to inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and team supervision.
Maintain clean and presentable store interiors and exteriors, manage repair and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software.
Promote team member safety and well-being and effectively use the Security Operations Center.
Comply with company policies and applicable laws and regulations, including those governing sales of alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other assigned tasks.
Analyze financial and performance data independently and develop action plans to achieve business deliverables.
Use operating statements, key performance indicators, and other tools to engage the team and drive store improvements.
Collaborate with the Store Manager to identify sales opportunities and support store growth and performance initiatives.
Support the pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; conduct coaching meetings and make recommendations on performance management, discipline, and termination when appropriate.
Assign responsibilities, set goals and expectations, observe performance, provide feedback, and recognize team members.
Acquire and retain talent, maintain staffing pipelines, anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable law.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete the Store Manager learning and development program, assigned courses, certifications, and training.
Monitor personal performance, seek feedback, commit to self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by the state.
Communicate regularly with team members through individual discussions and group meetings, and respond to questions and concerns.
Assist the Store Manager in planning and communicating company and store strategy.