Emerging Store Manager

Walgreens•Lancaster, CA

10d

About The Position

The Emerging Store Manager supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations about overall Pharmacy and Retail Store operations. The role supports the Store Manager in achieving company deliverables, works an alternate schedule with minimal overlap, and assumes responsibility for store activities when the Store Manager is absent. It helps ensure proper merchandising and protection of store assets while improving sales and profitability. The Emerging Store Manager leads and manages team members, including recruitment, hiring, training, performance management, and discipline. The role is accountable for customer experience and service metrics, store operations and coverage, cash management and bookkeeping, inventory, maintenance, safety, regulatory compliance, and business performance. It analyzes financial and performance data, develops action plans, and collaborates with the Store Manager to identify sales opportunities and improve store results. The role may support Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The position requires completing the Store Manager learning and development program and required courses and training. The Emerging Store Manager must maintain a valid pharmacy technician license when required by the state, communicate regularly with team members, seek feedback and self-development, and be willing to accept promotion to Store Manager if offered, potentially requiring relocation.

Requirements

Bachelor’s degree with a solid academic record; all majors are welcome, or satisfactory completion of a Walgreens Community Internship Program, or a high school diploma/GED and two years of supervisory experience. The supervisory experience need not include direct reports.
Demonstrated leadership abilities, including professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the ESM role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Internal candidates: management experience, including supervising others and managing and assigning work, and experience across both front-end and pharmacy.
External candidates: business majors and prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters and manage the front end of the store.
Support the Store Manager in operating the store and achieving company deliverables; assume responsibility for store activities in the Store Manager’s absence.
Ensure proper merchandising, protect store assets, and improve sales and profitability.
Lead and manage team members, including recruitment, hiring, training, performance management, and discipline.
Engage customers and patients, resolve complaints, answer questions, model customer-service practices, and improve customer-service metrics.
Coach and train team members and develop plans to improve customer service in the front end and pharmacy.
Assign daily activities and delegate tasks; manage store opening, closing, and shift changes; approve time records and time off; and resolve scheduling conflicts to ensure coverage.
Collaborate with external partners and support community outreach opportunities with the Pharmacy Operations Manager.
Use data, analysis, and team-member input to support fact-based decisions and monitor results.
Supervise cash management, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets and revisions, and price changes; analyze inventory trends and develop corrective action plans.
Train and coach team members on inventory standard operating procedures and execute operational feedback through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software; support team-member safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently, create action plans, and use operating statements and key performance indicators to drive store improvement.
Collaborate with the Store Manager to identify sales opportunities and support growth and performance through initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; conduct coaching meetings and recommend performance actions, including discipline and termination when appropriate.
Set responsibilities, performance plans, goals, and expectations; observe performance, provide feedback, and recognize team members.
Acquire and retain talent, maintain staffing pipelines, anticipate staffing needs, develop talent plans, participate in interviews, and make hiring decisions.
Follow required procedures for selection, recruitment, record retention, and training under company policy and applicable laws.
Complete the Store Manager learning and development program and all required learning, certification, and assigned training.
Maintain an Individual Development Plan, monitor personal performance, seek feedback, and commit to self-development.
Obtain and maintain a valid pharmacy technician license when required by the state.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager in communicating company and store strategy.
Work a flexible schedule that may include extended days, evenings, and weekends, and be willing to transfer to other Walgreens retail assets in the same hiring area.