Emerging Store Manager

Walgreens•Eastpointe, MI

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company objectives. The role supervises customer service associates and designated hitters, manages the store's front end, and makes recommendations about overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities in the Store Manager's absence. The position is responsible for merchandising, protecting store assets, and improving sales and profitability. The role leads and manages store team members, including hiring, training, coaching, performance management, scheduling, and discipline. It monitors and improves customer service across the front end and pharmacy, resolves customer concerns, and develops team members to deliver a positive customer experience. It oversees daily store operations, cash management and bookkeeping, inventory, merchandising resets and price changes, facilities upkeep, safety, and compliance with company policies and applicable laws and regulations. The Emerging Store Manager may support Pharmacy operations during busy periods, including serving as a pharmacy technician when necessary. The position analyzes financial and performance data, develops action plans, and works with the Store Manager to identify sales opportunities and improve store performance. It supports staffing and talent development, communicates company and store strategy, and completes required learning and development, including the Store Manager learning and development program. A valid pharmacy technician license must be obtained and maintained when required by the state.

Requirements

Bachelor’s degree with a solid academic record in any major; or satisfactory completion of the Walgreens Community Internship Program; or a high school diploma/GED and two years of supervisory experience. The supervisory experience does not require direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept a promotion to Store Manager if offered, which could require relocation to another store.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Internal candidates: management experience, including supervising others and managing and assigning work, and experience across both front-end and pharmacy.

Nice To Haves

External candidates: business major.
Prior retail or food industry experience.
Bachelor’s degree.

Responsibilities

Support the Store Manager in operating the store and achieving company deliverables; assume responsibility for store activities when the Store Manager is absent.
Supervise customer service associates and designated hitters and manage the front end of the store.
Lead store team members through recruitment, hiring, training, coaching, scheduling, performance management, and discipline.
Engage customers and patients, resolve complaints, model customer service best practices, and improve customer service metrics.
Oversee daily operations, including assigning and delegating work, opening and closing, shift changes, time records, time off, and coverage.
Manage store cash operations, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends and develop corrective action plans.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Support team member safety and ensure effective use of the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Analyze financial and performance data, use operating statements and key performance indicators, and create action plans to improve store performance.
Collaborate with the Store Manager on sales opportunities and initiatives and support Pharmacy during busy periods, including working as a pharmacy technician when necessary.
Develop team members through training, mentoring, coaching, performance plans, feedback, recognition, and career-development support.
Anticipate staffing needs, build candidate pipelines, participate in interviews, make hiring decisions, and follow required selection, recruitment, record-retention, and training procedures.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager in communicating company and store strategy.
Complete the Store Manager learning and development program and other assigned courses, certifications, and training; maintain an Individual Development Plan and seek feedback.
Obtain and maintain a valid pharmacy technician license when required by the state.