Emerging Store Manager

Walgreens•Tulsa, OK

11d

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company goals. The role supervises customer service associates and designated hitters, leads store team members, and manages front-end operations while making recommendations about the Pharmacy and Retail Store. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The position oversees customer experience, staffing, scheduling, cash management, inventory, merchandising, store maintenance, safety, and compliance. It uses financial and performance data to identify improvement opportunities and build action plans, and supports Pharmacy operations during busy periods, including serving as a pharmacy technician when necessary. The role also leads hiring, training, coaching, performance management, and team development. The Emerging Store Manager must complete the Store Manager learning and development program and required training, maintain a valid pharmacy technician license when required by the state, and be willing to accept promotion to a Store Manager role if offered. The position may require relocation or transfer to another Walgreens retail asset within the same hiring area.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness for individuals placed in the ESM role on or after June 1, 2021, to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule that includes extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
External candidates: business majors; prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters and manage front-end store operations.
Support the Store Manager in achieving company deliverables and assume responsibility for store activities in the Store Manager’s absence.
Ensure proper merchandising and protection of store assets, and improve store sales and profitability.
Recruit, hire, train, coach, and manage the performance and discipline of team members.
Engage customers and patients, resolve complaints, model customer service practices, and improve customer service metrics.
Assign daily activities, delegate tasks, manage shift changes and store opening and closing, approve time records and time off, and address scheduling conflicts.
Collaborate with external partners and support community outreach opportunities.
Use data, analysis, and team member input to inform decisions, follow up, and monitor results.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends and develop corrective action plans.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain a clean and presentable store, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand store computer and technology systems and software.
Support team member safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data, create action plans, and use operating statements and key performance indicators to drive store improvements.
Collaborate with the Store Manager on sales opportunities and store initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Lead and train team members, provide mentoring and career-development support, and manage performance plans, goals, feedback, and recognition.
Anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure recruitment, selection, record retention, and training procedures comply with company policy and applicable laws.
Complete the Store Manager learning and development program and other required courses, certifications, and training.
Maintain an Individual Development Plan, seek feedback, and pursue self-development.
Obtain and maintain a valid pharmacy technician license when required by the state.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager with communicating company and store strategy.