Emerging Store Manager

Walgreens•Rocky River, OH

10d

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company objectives. The role supervises customer service associates and designated hitters, manages the front end, and makes recommendations on pharmacy and retail operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities in the Store Manager’s absence. The position oversees merchandising, protection of store assets, sales, profitability, customer experience, store operations, inventory, cash management, staffing, and team performance. The role leads and develops team members through recruitment, hiring, training, coaching, performance management, and discipline. It uses business and performance data to identify opportunities and create action plans, collaborates with the Store Manager on store initiatives, and supports pharmacy operations during busy periods, including serving as a pharmacy technician when necessary. The Emerging Store Manager must complete the Store Manager learning and development program and required training, and obtain and maintain a valid pharmacy technician license when required by state.

Requirements

A bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of supervisory experience. The supervisory experience does not require experience with direct reports.
Demonstrated leadership ability, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the ESM role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to another store.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front end and pharmacy.

Nice To Haves

External candidates: business major.
External candidates: prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters, manage the store front end, and recommend improvements to pharmacy and retail operations.
Support the Store Manager in achieving company deliverables and assume responsibility for store activities in the Store Manager’s absence.
Oversee merchandising, protection of store assets, sales, and profitability.
Lead, recruit, hire, train, coach, and manage the performance and discipline of team members.
Engage customers and patients, resolve complaints, model service practices, coach teams, and improve customer service metrics.
Assign daily work and oversee store operations, shift changes, time records, time off, scheduling conflicts, and team-member coverage.
Support external partnerships and community outreach opportunities with the Pharmacy Operations Manager.
Use data, analysis, operating statements, and key performance indicators to develop action plans and improve business performance.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, price changes, trend analysis, corrective action plans, and adherence to inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand store computer and technology systems and software, and support team-member safety, including effective use of the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Support pharmacy operations during busy periods, including serving as a pharmacy technician when necessary.
Develop team members through mentoring, coaching, performance plans, goal setting, feedback, recognition, and career-development support.
Anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, make hiring decisions, and build a pipeline of future leaders.
Follow company and legal requirements for selection, recruitment, record retention, and training; establish accountability through clear expectations and performance management.
Complete the Store Manager learning and development program and assigned courses, certifications, and training; maintain an Individual Development Plan and seek feedback.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, address questions and concerns, and assist the Store Manager in communicating company and store strategy.
Complete special assignments and other tasks as assigned.