Emerging Store Manager

Walgreens•Sarasota, FL

About The Position

The Emerging Store Manager supports the Store Manager in the overall operation of a Walgreens store, including front-end and pharmacy operations, to achieve company deliverables. The role supervises customer service associates and designated hitters, manages store team members, and assumes responsibility for store activities when the Store Manager is absent. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and is responsible for merchandising, protecting store assets, and improving sales and profitability. The role leads customer experience and store operations, including resolving customer concerns, coaching teams, managing schedules and coverage, overseeing cash management and bookkeeping, monitoring inventory, and maintaining a clean, safe, compliant store. It uses financial and performance data to develop action plans and improve business results, and supports pharmacy operations during busy periods, including serving as a pharmacy technician when necessary. The Emerging Store Manager recruits, hires, trains, coaches, and manages team members, supports their career development, and maintains appropriate staffing and leadership pipelines. The position completes the Store Manager learning and development program and other assigned training, maintains an Individual Development Plan, and obtains and maintains a state-required pharmacy technician license. It requires flexible scheduling, including extended days, evenings, and weekends, and willingness to accept a Store Manager promotion or transfer to another Walgreens retail asset in the same hiring area.

Requirements

Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, which may require relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Bachelor’s degree; business majors specified.
Two years of management experience, including supervising others and managing and assigning work.
Experience across both front-end and pharmacy operations.

Nice To Haves

PTCB or ExCPT certification.
Prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters, and manage front-end store operations.
Support the Store Manager in operating the store and assume responsibility for store activities in the Store Manager’s absence.
Lead customer service, resolve complaints, coach team members, and improve customer service metrics and customer loyalty.
Assign and delegate daily work; manage opening, closing, shift changes, time records, time off, and scheduling coverage.
Collaborate with external partners and support community outreach opportunities with the Pharmacy Operations Manager.
Use business data, operating statements, and key performance indicators to develop and monitor action plans for store performance.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Oversee front-end and pharmacy inventory, resets, revisions, price changes, inventory trend analysis, and corrective action plans.
Ensure operational feedback from the Store Manager and District Manager is carried out through team delegation and supervision.
Maintain the cleanliness and presentation of the store, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand relevant computer systems and software, and promote their safety and well-being, including effective use of the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Support pharmacy operations during busy periods, including serving as a pharmacy technician when necessary.
Recruit, hire, train, mentor, coach, and manage team members; set goals, provide feedback and recognition, and address performance and discipline.
Maintain staffing and future-leader pipelines, anticipate staffing needs, manage candidate pools, participate in interviews, and make hiring decisions.
Complete the Store Manager learning and development program, assigned training and certifications, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license as required by the state.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager with communicating company and store strategy.
Complete special assignments and other tasks as assigned.