Emerging Store Manager

Walgreens•Van Nuys, CA

11d

About The Position

The Emerging Store Manager supervises customer service associates and designated hitters, manages the store’s front end, and supports the overall operation of the Pharmacy and Retail Store. The role supports the Store Manager in achieving company deliverables, works an alternate schedule with minimal overlap, and assumes responsibility for store activities when the Store Manager is absent. It also oversees merchandising, asset protection, sales and profitability, and the leadership and performance of store team members. The position leads customer experience and store operations, including staffing and scheduling, cash management, inventory, maintenance, safety, compliance, and execution of operational direction. It analyzes financial and performance data to develop action plans and improve business results, collaborates with the Store Manager on sales opportunities, and may support Pharmacy operations during busy periods, including serving as a pharmacy technician when necessary. The Emerging Store Manager recruits, hires, trains, coaches, and develops team members; manages performance and discipline; and maintains staffing and talent pipelines. The role completes the Store Manager learning and development program and assigned training, maintains an Individual Development Plan, and obtains and maintains a pharmacy technician license when required by state. It communicates regularly with team members and assists the Store Manager in planning and communicating company and store strategy.

Requirements

Bachelor’s degree with a solid academic record; all majors are welcome, or satisfactory completion of a Walgreens Community Internship Program, or a high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of starting in the Emerging Store Manager role for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, which may require relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
External candidates: business majors.

Nice To Haves

External candidates: prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters, and manage the front end of the store.
Support the Store Manager in achieving company deliverables and assume responsibility for store activities in the Store Manager’s absence.
Ensure proper merchandising, protection of store assets, and improvement of sales and profitability.
Lead store team members, including recruitment, hiring, performance management, and discipline of direct reports.
Engage customers and patients, resolve complaints, answer questions, model customer service practices, and coach teams to improve service.
Supervise daily store operations, delegate activities, manage shift changes and coverage, approve time records and time off, and address scheduling conflicts.
Collaborate with external partners and support community outreach opportunities with the Pharmacy Operations Manager.
Use data, analysis, and team input to support decisions, follow up on actions, and monitor their impact.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, price changes, trend analysis, corrective action plans, and adherence to inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand store computer and technology systems and software, and support their safety and well-being, including effective use of the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data and create action plans to achieve business deliverables and improve store performance.
Use operating statements, key performance indicators, and other tools to engage the team and drive improvement.
Collaborate with the Store Manager to identify sales opportunities and support store growth and performance initiatives.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; manage discipline and coaching meetings and make performance-management recommendations, including discipline and termination when appropriate.
Set responsibilities, goals, and expectations; observe performance; provide feedback and recognition; and develop performance plans.
Acquire and retain talent, maintain staffing and future-leader pipelines, anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete the Store Manager learning and development program and all required courses, certifications, and assigned training.
Monitor personal performance, seek feedback, commit to self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members through individual discussions and group meetings, respond to questions or concerns, and assist the Store Manager in communicating company and store strategy.