Emerging Store Manager

Walgreens•Belleair Bluffs, FL

1d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in the overall operation of a Walgreens store, helping achieve company goals, improve sales and profitability, and ensure proper merchandising and protection of store assets. The role supervises customer service associates and designated hitters, manages the front end, and makes recommendations about Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The position leads store team members and is responsible for customer experience, daily operations, business performance, people management, training, and communication. It includes oversight of scheduling, cash management, inventory, store upkeep, team safety, and compliance with company policies and applicable laws. The role may support Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The Emerging Store Manager completes the Store Manager learning and development program and other assigned training, maintains an Individual Development Plan, and obtains and maintains a valid pharmacy technician license when required by the state. The role requires flexibility to work extended days, evenings, and weekends, and willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or high school diploma/GED and two years of experience in a supervisory position (experience with direct reports is not required).
Demonstrated leadership ability, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to another store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Obtain and maintain a valid pharmacy technician license when required by the state.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
For external candidates: business major and prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters; manage the front end and recommend improvements to Pharmacy and Retail Store operations.
Support the Store Manager in operating the store and achieving company deliverables; assume responsibility for store activities in the Store Manager’s absence.
Lead and manage team members, including recruitment, hiring, performance management, coaching, and discipline.
Greet and assist customers and patients, resolve complaints, answer questions, model customer-service practices, and improve customer-service metrics.
Monitor customer service and coach, train, and develop improvement plans for the front end and pharmacy.
Supervise daily store operations, assign and delegate work, manage opening, closing, and shift changes, approve time records and time off, and resolve scheduling conflicts to ensure coverage.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Use data, analysis, and team member input to support fact-based decisions, follow up, and monitor results.
Oversee store cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends, create corrective action plans, and coach team members on inventory procedures.
Ensure operational feedback from the Store Manager and District Manager is carried out through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software; support team member safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other assigned tasks.
Analyze financial and performance data, create action plans, and use operating statements and key performance indicators to drive store improvements.
Collaborate with the Store Manager to identify sales opportunities and support store growth and performance initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; conduct coaching meetings and recommend performance-management actions, including discipline or termination when appropriate.
Set team member responsibilities, goals, and expectations; observe performance, provide feedback, recognize contributions, and establish accountability through performance plans and constructive discipline.
Acquire and retain talent, maintain staffing pipelines, anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record-retention, and training procedures comply with Company policy and applicable laws.
Complete the Store Manager learning and development program and all required courses, certifications, and assigned training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state law.
Communicate regularly with team members through individual discussions and group meetings, respond to questions and concerns, and assist the Store Manager with communicating company and store strategy.