Emerging Store Manager

Walgreens•Virginia Beach, VA

7d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in the overall operation of a Walgreens store and helps achieve company deliverables, sales, and profitability goals. The role supervises customer service associates and designated hitters, manages the front end, and makes recommendations regarding overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The position leads and manages store team members, including recruitment, hiring, training, performance management, and discipline. It monitors and improves customer service, oversees store operations and scheduling, manages cash and bookkeeping, supervises front-end and pharmacy inventory, and ensures the store is clean, safe, properly maintained, and compliant with company policies and applicable laws. The role analyzes business and performance data, develops action plans, supports store growth initiatives, and may support the Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The Emerging Store Manager completes required Store Manager learning and development, maintains an Individual Development Plan, and obtains and maintains a valid pharmacy technician license when required by the state. The role communicates regularly with team members and assists the Store Manager with planning and communicating company and store strategy.

Requirements

A bachelor’s degree with a solid academic record in any major, satisfactory completion of a Walgreens Community Internship Program, or a high school diploma/GED plus two years of experience in a supervisory position; supervisory experience does not require direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness for individuals placed in the ESM role on or after June 1, 2021, to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Obtain and maintain a valid pharmacy technician license when required by the state.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others and managing and assigning work, and experience across both the front end and pharmacy.
For external candidates: a business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager in operating the store and achieving company deliverables; assume responsibility for store activities in the Store Manager’s absence.
Supervise customer service associates and designated hitters, manage the front end, and make recommendations on Pharmacy and Retail Store operations.
Lead and manage team members, including recruitment, hiring, training, performance management, coaching, and discipline.
Engage customers and patients, resolve complaints, answer questions, model customer service best practices, and improve customer service metrics.
Assign daily activities, delegate tasks, manage opening and closing or shift changes, approve time records and time off, and address scheduling conflicts to maintain coverage.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Use data, analysis, team member input, operating statements, and key performance indicators to make decisions, develop action plans, and improve store performance.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, complete resets and price changes, analyze inventory trends, create corrective action plans, and coach team members on inventory procedures.
Carry out operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain store cleanliness and presentation, manage repairs and maintenance, respond to emergencies, and support team member safety and well-being.
Ensure team members understand relevant computer and technology systems and software; effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Support Pharmacy operations during busy periods, including serving as a pharmacy technician when necessary.
Develop team members through training, mentoring, coaching, performance plans, goal setting, feedback, and recognition; establish accountability and make performance-management recommendations, including discipline or termination when appropriate.
Acquire and retain talent, maintain staffing and future-leader pipelines, anticipate staffing needs, manage candidate pools, participate in interviews, and make hiring decisions.
Follow company and legal procedures for selection, recruitment, record retention, and training.
Complete the Store Manager learning and development program and other assigned courses, certifications, and training; seek feedback and pursue self-development.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager with communicating company and store strategy.