Emerging Accounts Strategy Supervisor

Glovis•Irvine, CA

5d•Onsite

About The Position

About GLOVIS America Inc. GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers' products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies. Summary The Supervisor - Strategy & Emerging Accounts supports the governance, strategic planning, execution, and performance management of non-Hyundai Motor Group customer accounts. This role serves as a cross-functional coordinator between Commercial, Operations, Legal, Finance, Corporate Planning, and functional teams to ensure contract requirements, scope commitments, operational assumptions, KPI expectations, strategic initiatives, and profitability considerations are clearly documented, actively monitored, and consistently executed. The position supports the full account governance lifecycle, including strategic planning, business case support, contract coordination, implementation readiness, KPI/profitability tracking, change control, and issue escalation. Success in this position requires strong business discipline, analytical thinking, cross-functional communication, and the ability to translate strategy, contract requirements, and operational priorities into executable plans.

Requirements

Excellent written and communication skills to collaborate with cross-functional teams
Proficient in MS Office (Excel, Word, PowerPoint, other database systems)
Administrative Proficiency
Project Coordination & Management Experience
Reporting and Documentation Experience
Time Management & Detail Orientation
Basic Financial Literacy (Reference to financial statements and models)
Process Improvement Mindset and Problem Solving Skills
Bachelor's Degree
5 - 8 Years of Experience in Business & Data Analysis, Project Management

Nice To Haves

6 - 9 Years of Experience in Business & Data Analysis, Project Management

Responsibilities

Support strategic planning for Emerging Accounts by compiling account, operational, market, and financial inputs to evaluate growth opportunities, service expansion, and account priorities
Assist with business cases, account strategy, and decision-support documents for leadership review
Coordinate with Commercial, Operations, Finance, and Corporate Planning to assess account performance, profitability trends, operational constraints, risks, and scalability
Track strategic initiatives, key milestones, open issues, decision points, and follow-up actions to support execution readiness
Support Emerging Account contract lifecycle activities, including MSA/SOW/WO coordination, renewals, amendments, and change requests, by ensuring scope, deliverables, controls, and execution requirements are clearly defined
Maintain contract documentation controls, including version control, redline logs, approval tracking, executed-copy distribution, and key contract reference materials
Support contract readiness by validating alignment between contract requirements, operational capability, billing structure, cost assumptions, and P&L expectations
Support P&L oversight by tracking revenue drivers, direct costs, indirect cost allocation, and margin-impacting risks for escalation and resolution
Compile and analyze KPI and profitability reporting inputs for non-group accounts (volumes, exceptions, accessorials, claims exposure, cost-to-serve) using available source files/tools
Monitor and flag scope drift, operational exceptions, and reporting variances
Maintain corrective action logs with Commercial/Operations/Finance owners
Support implementation of scalable governance and contract control processes (intake, change control, KPI review cadence, reporting packs) that improve execution consistency
Collect operational pain points and propose improvements to templates, workflows, and controls that reduce rework and improve clarity
Coordinate with Operations to ensure SOP references and execution notes remain current for contract-aligned requirements
Prepare Power-Point ready leadership updates and maintain Excel-based reporting packs for Emerging (non-HMG) accounts, focusing on clear status visibility : contract standing, governance cadence, KPI snapshots, and profitability headlines
Maintain standardized dashboards and an issues/actions/decisions log
Provide leadership-ready rollups supported by traceable detail (source files, trackers, meeting notes), escalating execution risks and open items with owners and next steps
Provide structured support on time-sensitive deliverables (commercial decks, governance packs, contract summaries, trackers) with consistent quality and version control
Identify opportunities to streamline work routines and propose standardized template or workflow enhancements
Support periodic process reviews by gathering inputs and updating trackers, templates, and standard work documentation
Other duties as assigned

Benefits

Medical Insurance
Vision Insurance
Dental Insurance
Health Care & Dependent Care Flexible Spending Accounts (FSA)
Basic Life and AD&D as well as Short-Term & Long-Term Disability
Paid Vacation, Holidays, and Sick leave
Hospital and Critical Illness Insurance
Wellness Program and Gym Reimbursement
401(k) with Generous Matching
Referral Bonuses
Auto Allowance
Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities
Discretionary Bonuses
Tuition Reimbursement