Emergency Veterinary Assistant (Shift Lead) - Austin, TX (Cedar Park)

Veterinary Emergency Group (VEG)•Cedar Park, TX

About The Position

VEG is a nationwide emergency veterinary hospital company with hospitals open 24/7, 365 days a year. The Emergency Veterinary Assistant (Shift Lead) helps run the rhythm and flow of each shift, supporting high-quality patient care and ensuring team members have what they need. The role maintains a big-picture view of shift operations, anticipates needs, and steps in wherever needed. It leads team huddles and rounds, coordinates break coverage, coaches team members on the floor, and helps maintain a safe, smooth, and supportive work environment.

Requirements

At least 1 year of experience in a veterinary technician or assistant role.
Strong understanding of clinical workflow and team dynamics.
Confidence navigating floor operations while guiding others empathetically.
Excellent communication and conflict-resolution skills.
Flexibility and willingness to step in wherever needed.
Leadership instincts, an ownership mindset, and desire for professional growth.
Basic computer skills and familiarity with practice management software and electronic medical records.
Ability to communicate effectively with pet parents and team members.
Fine motor skills for handling patients and medical equipment.
Ability to stand for prolonged hours, kneel, and work on the floor.
Ability to lift up to 25 kg independently and support up to 40 kg with assistance.
Willingness to work in a noisy environment with strong or unpleasant odors.
Availability to work nights, weekends, and holidays on a rotating or as-needed basis, depending on hospital needs.
Ability to work in a fast-paced environment with people from varied backgrounds and personality types.

Nice To Haves

Credentialed Veterinary Technician (CVT, RVT, LVT, or LVMT), or enrolled in the VEG Credentialing Support Program.
Experience in emergency or specialty medicine.

Responsibilities

Monitor patient status, team capacity, and needs across the shift.
Manage daily workflow and help the team adapt to unexpected situations.
Assign and adjust shift roles with clarity and care.
Provide hands-on assistance on the floor wherever needed.
Coordinate breaks, assist with conflict resolution, and model calm under pressure.
Lead shift transitions, team huddles, and start- and end-of-day wrap-ups.
Communicate clearly, direct questions appropriately, and escalate important issues.
Help the team use downtime for learning or rest.
Flag incidents and notable events with transparency and a focus on growth.
Work with hospital leadership on coverage, call-outs, and ongoing coaching.

Benefits

Competitive compensation, including a 401(k) match.
Medical, dental, and vision coverage starting on day one.
QPR training and access to free therapy or counseling.
Potential eligibility for equity after one year of full-time active employment.
Clinical and leadership learning programs, unlimited emergency-room continuing education, and a travel stipend.
Annual travel stipend of $2,500 for full-time credentialed employees and $1,000 for full-time uncredentialed employees.
Clinical student loan repayment.
Paid parental leave of up to 12 weeks at 100% of regular salary.
Fertility and family-building care for all types of families.
Flexible work schedules.
Employee referral program.
Scrubs, company merchandise, and food in the refrigerator.