Emergency Shelter Senior Case Manager

CARITAS•Richmond, VA

1d•Onsite

About The Position

CARITAS creates a safe space to heal and time to rebuild. Our five programs provide solutions for shelter, recovery services, workforce development, and the furniture bank. The CARITAS Emergency Shelter, as of the five programs of this thriving non-profit, provides compassionate hospitality to those experiencing homelessness in our region. Services are offered to both men and women on our Richmond campuses and basic needs such as shelter, meals, clothing, and connections to supportive services are provided. We take an integrated approach to helping people solve their housing crisis by connecting them with a housing specialist. This position provides supervision and guidance in the shelter environment and works alongside housing specialists, volunteers, and other CARITAS staff.

Requirements

A minimum of 3 years of experience in case management, with at least one year specifically working with individuals experiencing homelessness.
Proven experience in housing individuals and navigating housing resources effectively.
Familiarity with homeless services in Richmond and other community resources.
Strong interpersonal skills and the ability to work effectively with individuals from diverse backgrounds.
Excellent organizational and time-management abilities, with a keen attention to detail.
Ability to work independently as well as part of a collaborative team environment.
Commitment to the mission and values of the organization, with a passion for serving individuals experiencing homelessness and promoting housing stability.
Ability to use Microsoft Word and Excel, Google Docs; experience with data collection and reporting.
Current CPR and Naloxone certification is required within 1 month of being being hired.

Nice To Haves

Housing Counselor Certification preferred, demonstrating proficiency in housing-related services and programs.
Experience with real estate, the Fair Housing Act, Landlord-Tenant Act, and Americans with Disabilities Act a plus.
Preferred Master of Social Work (MSW) degree, or equivalent education and experience in a related field.

Responsibilities

Oversee and guide a team of case managers to identify and access resources to meet the diverse needs of shelter participants.
Lead the case managers and interns in assisting participants in obtaining vital documents, housing and job searching, resume writing, and interview preparation.
Deliver direct case management to year-round and seasonal shelter participants, when needed.
Provide training and mentorship to case managers to enhance their skills in supporting individuals experiencing homelessness.
Provide training and mentorship to case managers, interns, and Shelter Peer Advocates to enhance their skills in supporting individuals experiencing homelessness.
Work closely with the case management team to increase positive exits from the shelter and facilitate successful transitions to housing.
Develop and maintain partnerships with community resources to expand housing options and supportive services for shelter participants.
Track and manage client assistance flexible funding.
Participate in internal and external case conferencing opportunities.
Ensure information is recorded in HMIS accurately and on time.
Use trauma-informed care at all times and de-escalation training when needed.
Work alongside the Shelter Program Manager to resolve issues.
Assist in on-call rotations for Shelter Leadership.
Attend and participate in Shelter Leadership Meetings.
Maintain participant's files according to the file locator.