Emergency Shelter Operations Supervisor (Graveyard Shift)

Catholic Charities of Southern Nevada•Las Vegas, NV

15d•Onsite

About The Position

The Supervisor of Shelter Operations is responsible for leading Emergency Shelter operations, and for ensuring the Emergency Shelter operates under Housing First principles. Working under the direct supervision of the Manager of Shelter Operations the Supervisor of Emergency Shelter Operations provides logistical oversight and leadership for all of the Emergency Shelter programs, and supports the Manager of Emergency Shelter Operations in ensuring the protection of personnel, property, information and visitors to the shelter.

Requirements

High School diploma or equivalent
1 years of progressive leadership experience, including working with homeless population, human service, substance abuse, mental illness, or any human service related field.
Ability to maintain effective working relationships with diverse stakeholders, including clients, colleagues, volunteers, law enforcement and others within Non-Profit Industry.
Ability to work in a variety of settings with culturally diverse groups, and be culturally sensitive and appropriate.
Ability to effectively communicate with the public.
Ability to supervise multiple projects with attention to detail, handle interruptions; maintain focus on tasks and produce accurate work, correctly prioritize multiple tasks and meet deadlines.
Possess excellent oral and written communication as well as strong management skills.
Ability to make presentations, deliver training and develop reports that may include technical information.
Sound judgment and ability to work autonomously, ability to make sound decisions under pressure, and ability to identify specific problematic issues and initiate a solution.
Proficiency in computers and software including Microsoft Office including Word, Excel and PowerPoint.
Ability to hear, see, read and communicate verbally and in writing frequently with a wide range of people from divergent socio-economic and cultural backgrounds and origins.
Ability to work throughout the agency and off site as needed.
Ability to operate and use office equipment, especially computer, keyboard and mouse.
Ability to continuously sit and/or stand.
Ability to climb stairs and ladders, stooping, kneeling, crouching, reaching, handling and grasping as needed.
May occasionally lift up to 25 pounds.
Occasional exposure to environmental noises and hazards; occasional exposure to extreme cold, extreme heat, temperature changes, and other atmospheric conditions.
Must successfully complete a drug test and background check prior to employment.

Nice To Haves

Some vehicle travel may be required.

Responsibilities

Provides leadership and direction for the Emergency Shelter Operations Team.
Promotes and instills a culture of inclusiveness, high performance, and continuous improvement that values learning and a commitment to quality.
Ensures policies, procedures, and processes to lead the emergency shelter operations team in accordance with the current emergency shelter contract. This includes operating under Housing First principles, operating as a low barrier emergency shelter, following equal access rules, and principles of harm reduction.
Ensures effective team scheduling and coverage for emergency shelter operations, while managing manpower requirements as economically as possible.
Assists in leading the coordination of emergency shelter procedures with other departments and agencies as needed.
Maintains an in-depth understanding of emergency shelter diversion process and the emergency shelter queue process, to include enrollment into the emergency shelter.
Acts as a liaison to the Emergency Shelter queue and provider partners/matchers.
Prepares daily, weekly and monthly reports to the Manager of Emergency Shelter Operations to include project updates, campus activities affecting the emergency shelter, any requested data and all ad-hoc reports.
Protects all confidential information, Agency property and electronic data.
Complies with safety rules.
Performs all other duties as required.