Shelter 3rd Shift Supervisor

Porchlight•Madison, WI

2d•Onsite

About The Position

The Shift Supervisor provides direct leadership and oversight of shelter operations during assigned shifts. This role is responsible for supervising third shift shelter staff, maintaining a structured environment, responding to crises, and ensuring high-quality care and services for residents. Shift Supervisors serve as the on-site leaders for their assigned shift and are responsible for ensuring consistent operations, accountability, communication, and adherence to shelter policies and procedures. The position requires strong leadership skills, sound judgment, professionalism, and the ability to work effectively with individuals experiencing homelessness, mental illness, substance use disorders, and other barriers to stability. Shift Supervisors will oversee shelter operations across all shelter shifts to ensure continuous supervision and consistency in care and operations.

Requirements

High school diploma or GED required.
Minimum of two (2) years of experience in shelter operations, human services, residential programs, security, or related field.
Prior supervisory or team leadership experience preferred.
Strong communication, leadership, and conflict-resolution skills.
Ability to remain calm and make sound decisions during crises or high-stress situations.
Ability to work effectively with diverse populations experiencing homelessness and related challenges.
Basic computer proficiency and ability to complete documentation accurately.

Nice To Haves

Associate's or Bachelor's degree in Human Services, Social Work, Criminal Justice, or related field.
Training in trauma-informed care, de-escalation, motivational interviewing, CPR/First Aid, and Narcan administration.
Experience working in a residential or emergency shelter environment.

Responsibilities

Directly supervise third shift Shelter Assistants.
Provide leadership, coaching, accountability, and real-time problem solving for staff on duty.
Monitor staff performance and ensure responsibilities are completed appropriately and consistently.
Assist with staff training, onboarding, and mentoring of new employees.
Collaborate with the Shelter Manager to create the third shift schedule.
Ensure proper shift coverage and communicate staffing concerns to management.
Conduct shift briefings and ensure accurate pass-down communication between shifts.
Model professionalism, teamwork, and trauma-informed interactions at all times.
Oversee day-to-day shelter operations during assigned shift.
Ensure shelter policies, procedures, and program expectations are consistently followed by staff and guests.
Collaborate with Waitlist Administrator, Intake Staff, and Case Managers as needed to monitor resident intake, check-in/check-out procedures, bed assignments, and facility access.
Maintain accurate logs, reports, incident documentation, and daily records.
Complete routine walkthroughs of the facility to ensure safety, cleanliness, and security.
Address operational concerns and notify management of significant incidents or facility issues.
Foster a respectful, safe, and supportive environment for shelter guests.
Respond to guest concerns, conflicts, behavioral incidents, and emergencies.
Utilize de-escalation and crisis intervention techniques when addressing difficult situations.
Support guests with dignity while maintaining appropriate boundaries and shelter expectations.
Coordinate with case management or outside emergency services when necessary.
Monitor building safety and security throughout the shift.
Enforce emergency procedures and respond appropriately to fire alarms, medical emergencies, or critical incidents.
Ensure cleanliness and organization of shelter spaces.
Identify and report maintenance or safety concerns promptly.