Emergency Services Specialist

CCC•Fredericktown, MO

4d•Hybrid

About The Position

Community Counseling Center (CCC) is seeking an Emergency Services Specialist to join their team. This role is responsible for the assessment and disposition of emergencies, including walk-ins and phone calls. The specialist will coordinate with other agencies and resources, complete involuntary commitment processes, make appropriate referrals, and provide follow-up to ensure linkage to services. The position also involves triaging new callers, assisting with access to care, providing information and referral, participating in an on-call rotation for after-hours crisis calls, assisting with discharge summaries, and transporting clients as needed. Documentation must adhere to clinical policies, DMH, CARF, and other federal or state program standards.

Requirements

Must meet the Division of Behavioral Health's definition of Qualified Mental Health Professional (QMHP): Minimum MSW or MA in clinical psychology, psychological counseling or other mental health degree; or Meet the qualifications of a community support specialist (CSC) with at least three (3) years of population specific experience providing community support services in accordance with the key service functions specified in 9 CSR 30- 4.047(5)(B)1-8.
Must hold or obtain by start date, MO Class E Driver's License (Class D for IL Residents), and proof of continuous auto insurance.
Must also meet CCC's Motor Vehicle Record standards policy and have reliable transportation.

Nice To Haves

Experience in mental health field preferred.

Responsibilities

Respond to walk-ins and phone emergencies and provide assessment per agency procedures.
Make disposition on emergencies including assisting hospitalization, coordinating with other agencies and with resources outside the Center, completing involuntary commitment process.
Maintain positive attitude toward agency and clientele.
Make appropriate referrals.
Provide follow-up on disposition to ensure linkage has occurred.
Triage all new callers to the Center for services.
Assist with Access to Care for services and refer to other services as needed.
Provide information and referral for resources outside the agency when situation dictates.
Participate in the on-call schedule rotation for after-hours crisis calls.
Assist with completion of discharge summaries for clients who no longer receive services.
Responsible for transporting clients in agency and/or personal vehicle as deemed necessary and appropriate to meet program requirements.
Document according to clinical policies and procedures, DMH, CARF, and any other federal or state program per agency standards.