Emergency Services Specialist

Community Counseling Center (CCC)•Fredericktown, MO

6d•$43,120 - $53,102•Hybrid

About The Position

The Emergency Services Specialist is responsible for the assessment and disposition of emergencies. This role involves responding to walk-ins and phone emergencies, providing assessments, coordinating with other agencies and external resources, and completing necessary documentation. The specialist will also triage new callers, make appropriate referrals, provide follow-up on dispositions, and participate in an on-call rotation for after-hours crisis calls. Additionally, the role may involve transporting clients and assisting with discharge summaries. The position requires adherence to clinical policies, DMH, CARF, and other federal or state program standards.

Requirements

Must meet the Division of Behavioral Health's definition of Qualified Mental Health Professional (QMHP): Minimum MSW or MA in clinical psychology, psychological counseling or other mental health degree; or Meet the qualifications of a community support specialist (CSC) with at least three (3) years of population specific experience providing community support services in accordance with the key service functions specified in 9 CSR 30-4.047(5)(B)1-8.
Experience in mental health field preferred.
Must hold or obtain by start date, MO Class E Driver's License (Class D for IL Residents), and proof of continuous auto insurance.
Must also meet CCC's Motor Vehicle Record standards policy and have reliable transportation.

Responsibilities

Respond to walk-ins and phone emergencies and provide assessment per agency procedures.
Make disposition on emergencies including assisting hospitalization, coordinating with other agencies and with resources outside the Center, completing involuntary commitment process.
Maintain positive attitude toward agency and clientele.
Make appropriate referrals.
Provide follow-up on disposition to ensure linkage has occurred.
Triage all new callers to the Center for services.
Assist with Access to Care for services and refer to other services as needed.
Provide information and referral for resources outside the agency when situation dictates.
Participate in the on-call schedule rotation for after-hours crisis calls.
Assist with completion of discharge summaries for clients who no longer receive services.
Responsible for transporting clients in agency and/or personal vehicle as deemed necessary and appropriate to meet program requirements.
Document according to clinical policies and procedures, DMH, CARF, and any other federal or state program per agency standards.