Emergency Services Representative (Bilingual: French/English), Onsite

CNX•Mississauga, ON

8d•Onsite

About The Position

The Emergency Services Representative interfaces with customers via inbound/outbound contacts and/or via the web. This position provides customer support and resolution while they are in distress by providing medical instructions and/or engaging all necessary support services when they are most in need. Concentrix is a global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging, earning “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year. The company is organically diverse with teams from 70+ countries, united as “game-changers” to help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. Due to continued growth, Concentrix is looking for talented individuals passionate about providing outstanding customer experiences. This role offers a great opportunity for career change and personal development, with all necessary training, technologies, and continuing support provided. Concentrix emphasizes career growth, with about 80% of managers and leaders promoted from within, and offers FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

Requirements

Must be Bilingual in French/English in both written and verbal communication
Language proficiency/fluency tests will be administered to all successful applicants where C1 proficiency in both languages will be required
Open to flexible scheduling including days, nights, and weekends
Proficiency in fast-paced multi-tasking
Eagerness to learn new technologies
Ability to assess and readily relay information accurately with high attention to detail, while operating various methods of communication tools is required
Legally authorized to work in Canada

Nice To Haves

Experience in emergency response and/or high stress emergency communication center environments
Experience in the following fields: Emergency, Fire, Police dispatch experience
College 911 Communications/Public Safety Diploma or course completion
Police, Fire, or Paramedic programs
Working with a CAD (computer assisted dispatch)
Certification through International Academy of Emergency Dispatch including Emergency Medical Dispatch, Emergency Police Dispatch, Emergency Fire Dispatch, or CPR Certification
Emergency Service Volunteer

Responsibilities

Receive interactions for emergency assistance from our users utilizing a device provisioned with the service
Interact directly with the user to obtain details of the emergency request before contacting the appropriate “Public Safety Answering Point” directly or through an intermediary
Where permitted by law, provide post-dispatch or pre-arrival instructions to the individual in need of assistance
Provide the highest level of service to individuals in an emergency or distressed state
Deliver expert support and customer experience with patience, reassurance and sense of urgency

Benefits

The base salary for this position is $36.71/hr., plus incentives that align with individual and company performance
Medical insurance
Dental insurance
Vision insurance
Comprehensive employee assistance program (EAP)
Registered retirement savings plan
Paid time off
Paid holidays
Paid training days
DailyPay enrollment option to access pay "early," when you want it
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
A modern, state-of-the-art office setting with advanced technologies and a great team
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more