Emergency Services Representative (Bilingual: Spanish/English), Onsite

CNX•Mississauga, ON

8d•Onsite

About The Position

The Emergency Services Representative interfaces with customers via inbound/outbound contacts and/or via the web. This position provides customer support and resolution while they are in distress by providing medical instructions and/or engaging all necessary support services. Concentrix is a global technology and services leader that powers the brands of the future, helping well-known brands improve their businesses with technology and integrated solutions in over 70 countries. The company is recognized for its people-first, inclusive culture and offers career growth and personal development opportunities, with about 80% of managers promoted from within. They provide all the training, technologies, and continuing support needed to succeed, along with FREE Learning and Leadership Development programs.

Requirements

Must be Bilingual in Spanish/English in both written and verbal communication.
Language proficiency/fluency tests will be administered to all successful applicants where C1 proficiency in both languages will be required.
Open to flexible scheduling including days, nights, and weekends.
Proficiency in fast-paced multi-tasking.
Eagerness to learn new technologies.
Ability to assess and readily relay information accurately with high attention to detail, while operating various methods of communication tools is required.
Legally authorized to work in Canada.

Nice To Haves

Experience in emergency response and/or high stress emergency communication center environments.
Experience in the following fields: Emergency, Fire, Police dispatch experience.
College 911 Communications/Public Safety Diploma or course completion.
Police, Fire, or Paramedic programs.
Working with a CAD (computer assisted dispatch).
Certification through International Academy of Emergency Dispatch including Emergency Medical Dispatch, Emergency Police Dispatch, Emergency Fire Dispatch, or CPR Certification.
Emergency Service Volunteer Proficiency.

Responsibilities

Receive interactions for emergency assistance from our users utilizing a device provisioned with the service.
Interact directly with the user to obtain details of the emergency request before contacting the appropriate “Public Safety Answering Point” directly or through an intermediary.
Where permitted by law, provide post-dispatch or pre-arrival instructions to the individual in need of assistance.
Provide the highest level of service to individuals in an emergency or distressed state.
Deliver expert support and customer experience with patience, reassurance and sense of urgency.

Benefits

The base salary for this position is $36.71/hr., plus incentives that align with individual and company performance.
Benefits available to eligible employees in this role include medical, dental, and vision insurance.
Comprehensive employee assistance program (EAP).
Registered retirement savings plan.
Paid time off and holidays.
Paid training days.
DailyPay enrollment option to access pay "early," when you want it.
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more.
Health and wellness programs with trained partners to help promote a healthy you.
Mentorship programs that support your rewarding career journey.
A modern, state-of-the-art office setting with advanced technologies and a great team.
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support.
Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more.