Emergency Services Associate-2

Techtronic Industries - TTI•Anderson, SC

10d•Onsite

About The Position

TTI Consumer Power Tools, Inc. is hiring an Emergency Services Officer II for its Anderson, South Carolina office. This mid-level senior security professional implements daily security policies and procedures and helps protect company assets. The role builds on the Emergency Services Officer I duties with advanced situational awareness, mentoring responsibilities, enhanced incident response capabilities, and support for shift operations and continuous improvement. Officers are expected to model professionalism, operational excellence, teamwork, and ownership of safety and security outcomes; mentor peers and new officers; support smooth shift transitions; and provide consistent security coverage across multiple posts. The position includes access control, visitor management, monitoring security systems and alarms, patrols, emergency response, incident reporting, and professional assistance and de-escalation. The officer also serves as an on-the-job trainer, supports adherence to procedures, conducts shift pass-down briefings, and helps leadership with minor incidents, disruptions, special assignments, and exercises. Physical and weight-lifting demands are referenced, but not specified; reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Requirements

Meet all qualifications required for Emergency Services Officer I; those qualifications are not included in the supplied description.
At least two years of continuous service with TTI Security.
Emergency Medical Responder (EMR) certification.
Current CPR, First Aid, and AED certifications.
Forklift certification, as required for assigned posts.
Completion of all required and assigned training.
Ability to remain calm, composed, and decisive under pressure.
Strong initiative, flexibility, and ownership of responsibilities.
Demonstrated leadership presence and clear, effective, candid communication skills.
Familiarity with multiple posts and willingness to cross-train as operational needs require.
Consistent professionalism, reliability, and accountability; the supplied text ends before the full qualification is stated.
For internal applicants: no final warnings; fewer than six attendance points; efficiency and quality goals met for the previous three months; at least six months in the current role; and satisfaction of all job description requirements.

Responsibilities

Perform Emergency Services Officer I duties consistently and professionally.
Monitor and control access at designated entry and exit points for employees, visitors, and vendors according to established procedures.
Verify credentials, enforce visitor management protocols, and maintain accurate access and visitor records.
Monitor assigned posts, alarm systems, and access-control platforms.
Identify, report, and help mitigate safety hazards and security concerns promptly.
Use security technologies and systems, including Omnigo, ExacqVision, alarm monitoring systems, and Lenel access control.
Monitor fire alarm panels and respond according to emergency and life-safety protocols.
Conduct routine patrols and maintain familiarity with buildings, grounds, and campus layouts.
Prepare clear, accurate, and objective incident and activity reports.
Take immediate and appropriate action to address unsafe, suspicious, or high-risk situations.
Communicate effectively via radio and other communication systems using established protocols.
Provide professional, courteous assistance to employees, visitors, and vendors, and calmly de-escalate disputes or disruptive behavior.
Participate in required safety, compliance, and skills-based training, including SLED Basics and Fire Extinguisher Training.
Perform duties with advanced proficiency, sound judgment, and heightened situational awareness.
Mentor and train new and developing officers on posts, procedures, systems, and professional conduct.
Respond to medical emergencies and security-related incidents in accordance with training, certification, and established protocols.
Support shift operations by reinforcing adherence to standard operating procedures and performance expectations.
Maintain awareness of shift activities and provide coaching or corrective guidance as needed.
Conduct and document shift pass-down briefings and end-of-shift summaries to support operational continuity and accountability.
Serve as a subject-matter resource for multiple posts and be ready to cover posts as operational needs require.
Maintain a professional appearance, consistent uniform standards, and exemplary conduct.
Support leadership during minor incidents, operational disruptions, special assignments, and exercises.
Participate in ongoing training, skill development, and process improvement initiatives.
Demonstrate reliable attendance and professional conduct aligned with organizational standards.
Perform other duties as assigned.