Emergency Services Dispatcher 1 (Multi-PCN)

State of Alaska • Fairbanks, AK

2d • Onsite

About The Position

As an Emergency Services Dispatcher 1 with the Alaska State Troopers, you will be expected to maintain positivity and resiliency while providing support for the field enforcement units of the Department of Public Safety at the Alaska State Troopers Northern Operations Center. You will display professionalism, compassion, and support to all individuals contacted in the line of duty, including the public, field enforcement units, civilian staff, other agencies, and coworkers. Your role will involve answering emergency and non-emergency calls for service via radio and phone for areas throughout the State of Alaska. This position offers a 30% mission-critical pay bonus.

Requirements

• Applicants with the ability to produce consistently high-quality work in an environment with numerous interruptions and rapidly shifting priorities
• Applicants with the ability to work with confidential and sensitive information
• Applicants who are willing to work shiftwork, weekends, holidays, and overtime
• Applicants with the ability to operate multiple telephone lines
• Applicants with exceptional critical thinking skills
• Two years of work experience. This experience must include six months of experience that entails clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.
• The ability to type at a net speed of 30 words per minute with no more than three errors per minute.
• A background investigation will be required upon initial employment.
• This job class requires individuals to multitask and maintain emotional control and composure to work effectively during emergencies, crisis situations, and/or extremely stressful conditions.
• A typing test demonstrating the ability to type 30 words per minute must be submitted with the application.
• List of three (3) professional references, two of which are from a current or former direct supervisor
• The incumbent must submit to a fingerprint based criminal history background check.
• The successful candidate will be required to read, understand, and agree to via signature, an agreement of confidentiality concerning the work commonly encountered within the Department of Public Safety to qualify for this position.

Nice To Haves

• Specific positions in this job class may require incumbents to be Emergency Medical Certified, Emergency Police Certified, or Emergency Fire Dispatch Certified.

Responsibilities

• Maintain positivity and resiliency while providing support for the field enforcement units of the Department of Public Safety at the Alaska State Troopers Northern Operations Center.
• Display professionalism, compassion, and support to all individuals contacted in the line of duty. This includes, but is not limited to, the public, field enforcement units, civilian staff, other agencies, and coworkers.
• Answer emergency and non-emergency calls for service via radio and phone for areas throughout the State of Alaska.

Benefits

• 30% mission-critical pay bonus
• Training opportunities to grow and develop your skills and further your career opportunities within the Department of Public Safety.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed