Emergency Services Coordinator

UHS•Chicago, IL

12d•Onsite

About The Position

The Emergency Services Coordinator is responsible for responding to inquiry calls regarding services, providing information and referrals, and overseeing the admission process. This includes ensuring the appropriateness of admissions, completing all required paperwork, pre-certifications, and benefit verifications. The role involves coordination with the Physician, Social Worker, U.R. Coordinator, and treatment team, as well as obtaining billing and insurance information and unit/program assignment. The coordinator must be knowledgeable about Hospital programs and services, understand growth and development needs specific to the age and population served, and provide accurate information to Hospital Administration and physicians regarding admissions, referrals, and discharges. Responsibilities also include conducting hospital tours, training other staff in the admission process, policies, and procedures, and ensuring compliance with all applicable laws, codes, rules, and regulations pertaining to psychiatric admissions. The role involves maintaining data and records for the intake and admission process, obtaining and organizing information on discharges, bed availability, admission times, and level of care assessments. A strong understanding of department computer systems is necessary, along with ensuring a safe and sanitary environment. The coordinator conducts the initial assessment, which includes prior treatment history, previous medications, health screen, family dynamics, and risk factors.

Requirements

Masters Degree in Psychology or Social Work required
Two years of psychiatric experience preferred.
Licensure or eligibility for licensure preferred.
Licensed as a Registered Nurse in the State of Illinois also preferred.
Working knowledge of Illinois Confidentiality Act, Illinois Mental Health Code, EMTALA and ILPA progress.
Detailed understanding of psychiatric criteria for various levels of care.
Thorough understanding of DSM-IV criteria.
Computer training/experience, crisis intervention and risk assessment, customer service skills, leadership skills.
Ability to communicate verbally and in writing.
Physical agility to manage patients.
Push, pull and lift up to 40 pounds.
Intermittent sitting, standing, walking, bending, reaching and stooping.

Responsibilities

Responds to inquiry calls regarding services.
Provides appropriate information and referrals.
Oversees the admission process including appropriateness of the admission, completion of all required admission paperwork, pre-certifications and benefit verifications and coordination with the Physician, Social Worker, U.R. Coordinator and treatment team.
Obtains billing and insurance information, unit/program assignment, etc.
Explains Hospital programs and services.
Understands and considers basic growth and development needs specific to the age and population served.
Provides accurate and complete information to Hospital Administration and physicians regarding admissions, referrals, discharges, etc.
Conducts tours of the Hospital.
Trains other staff in the admission process, policies and procedures.
Assures compliance with all applicable laws, codes, rules and regulations that pertain to psychiatric admissions.
Maintains all data/records regarding the intake and admission process.
Obtains, organizes and has current information regarding discharges, bed availability, admission times, etc., level of care assessments as needed.
Assures maintenance of a safe and sanitary environment.
Conducts the initial assessment which includes prior treatment history, previous medications, health screen, family dynamics and risk factors.