Emergency Services Technician - Emergency Services - Full Time

Guthrie Enterprise•Sayre, PA

7d•Onsite

About The Position

Join Guthrie's Emergency Department team and play a vital role in delivering exceptional patient care in a fast-paced environment. As an Emergency Services Technician II, you'll support patients, families, nurses, and providers while helping ensure efficient emergency department operations. Guthrie is a nationally recognized, not-for-profit integrated healthcare system serving Northern Pennsylvania and the Southern Tier of New York. Our Emergency Departments are committed to providing compassionate, high-quality emergency care through teamwork, innovation, and patient-centered service. The Emergency Services Technician II (ED Tech II) provides direct patient care and operational support within the Emergency Department. This role assists with patient care, diagnostic testing, patient transport, trauma support, and departmental operations while helping ensure an exceptional patient experience and efficient patient throughput.

Requirements

High School Diploma, GED, or equivalent required.
Basic Life Support (BLS) certification required.
Excellent customer service and communication skills.
Ability to thrive in a fast-paced Emergency Department environment.
Strong organizational and multitasking abilities.
Ability to recognize changes in patient condition and communicate effectively with the healthcare team.
Knowledge of patient transport, specimen collection, EKG performance, and point-of-care testing.
Strong teamwork and interpersonal skills.
Commitment to patient safety and exceptional patient experience.
Provides direct patient care to individuals of all ages and interacts with family members as needed.
Frequently exposed to blood, body fluids, communicable diseases, and other healthcare-related hazards.
Frequently exposed to disagreeable sights, sounds, odors, and body waste.
Subject to indoor and outdoor environmental conditions, including temperature variations while assisting patients entering and exiting vehicles.
Requires the ability to safely transport patients utilizing wheelchairs, stretchers, and hospital beds.
Must participate in quality improvement initiatives and departmental shared governance activities.
Performs routine and repetitive duties in a fast-paced Emergency Department with occasional stress due to patient volume and departmental demands.

Nice To Haves

EMT or EMT-Paramedic certification preferred.
EKG Certification preferred.
Phlebotomy Certification preferred.
Previous customer service or patient relations experience preferred.
Minimum of two (2) years of Patient Care Technician or Certified Nursing Assistant experience preferred.

Responsibilities

Stocks and organizes ED supplies and equipment including dietary supplies.
Transports patients into and out of the ED including assisting patients from private vehicles, moving patients via wheelchair, stretcher, or hospital bed.
Measures and documents vital signs accurately and timely.
Present in the ED waiting area providing support and information to patients and families awaiting care or test results.
Keeps Nurse First or Charge Nurse aware of patient or family changes or increased anxieties. Alerts RN to any patients expressing the desire or demonstrating behaviors concerning for leaving without being seen.
May perform phlebotomy as ordered by the provider or per Nursing Protocol orders.
Performs circulating role during trauma activations.
Performs POCT (and daily QI) and documents results; follows procedure for reporting critical results.
Performs EKGs as ordered by the provider or per Nursing Protocol orders.
Responds to call bells.
Assists patients as needed (e.g., ambulation, bed pans, comfort measures).
Performs hourly rounding in conjunction with the ED RN; documents same in the EHR.
Performs 1:1 suicide watch as requested.
Performs the sitter role as requested.
Identifies needed repairs to equipment or department and submits work orders for same.
Maintains pre-hospital equipment in an organized, clean manner and communicates with pre-hospital providers.
Participates in ED staff meetings and ED Shared Governance.
Performs clerical tasks and duties as assigned.
Other duties to support departmental operations as assigned.