Emergency Room Technician I - Full Time Days - Gaylord, MI

Munson Healthcare•Gaylord, MI

About The Position

The Emergency Room Technician I supports Munson Healthcare’s mission, vision, and values and embraces its performance improvement philosophy. The role promotes personal and patient safety, provides excellent customer service, and maintains professional working relationships with patients, families, nursing staff, physicians, and the interdisciplinary healthcare team. Under the supervision of a registered nurse, the technician provides direct patient care by assisting with comfort measures, recognizing and reporting changes in patient condition, accurately documenting observations, and assisting with procedures. The position also involves communicating with patients’ families, protecting patient confidentiality, and following standard precautions and infection control practices. The technician supports patient flow by assisting with admissions, transfers, and discharges and communicating with appropriate departments. Clerical and administrative responsibilities include answering telephones, processing messages, obtaining medical records, filing patient documentation, coordinating room readiness with Environmental Services, maintaining office supplies, communicating with physician offices, responding to patient call systems, and completing other assigned tasks that support efficient unit operations.

Requirements

At least one year of emergency, urgent care, or nursing assistant experience, or equivalent college education.
Maintain BCLS certification.
Effective verbal and written communication skills.
Ability to evaluate the criticality of patient needs.
Superior customer relations skills.
Employees must be vaccinated or have lab-confirmed immunity for Measles, Mumps, Rubella, and Varicella.
Employees must receive a flu vaccine during the flu season in the year they are hired and annually thereafter, or obtain an approved medical or religious exemption.

Nice To Haves

EMT licensure.

Responsibilities

Support Munson Healthcare’s mission, vision, and values and embrace its performance improvement philosophy.
Promote personal and patient safety and provide excellent customer service.
Maintain professional working relationships with patients, families, nursing staff, physicians, and the interdisciplinary healthcare team.
Provide direct patient care under the supervision of a registered nurse.
Assist with patient comfort measures and procedures.
Recognize and report changes in patient condition and accurately document observations.
Communicate effectively with patients’ families, maintain patient confidentiality, and follow standard precautions and infection control practices.
Assist with patient admissions, transfers, and discharges, and communicate with appropriate departments to coordinate patient flow.
Perform clerical and administrative duties, including answering telephones, processing messages, obtaining medical records, and filing patient documentation.
Coordinate room readiness with Environmental Services, maintain office supplies, communicate with physician offices, and respond to patient call systems.
Complete other assigned responsibilities in support of efficient unit operations.