Emergency Room Technician I - Full Time Days - Gaylord, MI

Munson Healthcare•Gaylord, MI

5d•Onsite

About The Position

The Emergency Room Technician I supports Munson Healthcare’s mission, vision, and values and its performance improvement philosophy. The role promotes personal and patient safety, provides excellent customer service, and maintains professional relationships with patients, families, nursing staff, physicians, and the interdisciplinary healthcare team. Under the supervision of a registered nurse, the technician provides direct patient care by assisting with comfort measures and procedures, recognizing and reporting changes in patient condition, and accurately documenting observations. The role also communicates with patients’ families, protects patient confidentiality, and follows standard precautions and infection control practices. The technician helps coordinate patient flow, including admissions, transfers, and discharges, and communicates with appropriate departments. Clerical and administrative work includes answering telephones, processing messages, obtaining medical records, filing patient documentation, coordinating room readiness with Environmental Services, maintaining office supplies, communicating with physician offices, responding to patient call systems, and completing other assigned duties that support efficient unit operations.

Requirements

At least one year of emergency, urgent care, or nursing assistant experience, or equivalent college education.
Maintain BCLS certification.
Effective verbal and written communication skills.
Ability to evaluate the criticality of patient needs.
Superior customer relation skills.
Employees must be vaccinated or have lab-confirmed immunity for Measles, Mumps, Rubella, and Varicella.
Employees must receive a flu vaccine during the flu season in the year they are hired and annually thereafter, or receive an approved medical or religious exemption.

Nice To Haves

EMT licensure preferred.

Responsibilities

Provide direct patient care under the supervision of a registered nurse.
Assist with patient comfort measures and procedures.
Recognize and report changes in patient condition and accurately document observations.
Communicate with patients’ families and maintain patient confidentiality.
Follow standard precautions and infection control practices.
Assist with admissions, transfers, and discharges and communicate with appropriate departments to coordinate patient flow.
Answer telephones, process messages, obtain medical records, and file patient documentation.
Coordinate room readiness with Environmental Services and maintain office supplies.
Communicate with physician offices and respond to patient call systems.
Complete other assigned responsibilities in support of efficient unit operations.
Promote patient and personal safety and provide excellent customer service.
Maintain professional working relationships with patients, families, nursing staff, physicians, and the interdisciplinary healthcare team.