Emergency Response Team Manager

MGM Resorts International • Las Vegas, NV

3d • Onsite

About The Position

The Emergency Response Team Manager has primary oversight of MGM Resorts International’s Emergency Response Team Officers (ERTO) program. The manager selects and trains officers, develops and maintains training and qualification standards, and ensures compliance with applicable local, state, and federal laws and company policies. The role oversees scheduling and daily operations, coordinating with each property’s Security Management team to maintain staffing levels in line with company and program objectives.

The manager partners with ERT Senior Managers and the Executive Director on service strategies, provides initial and continuing education, and directs officers’ work, development, and response to security incidents and emergencies. The position also handles related administrative duties, investigations, equipment and records, and emergency-response planning. Managers may be called into duty as needed and must maintain physical fitness, crisis-response and tactical knowledge, and firearms proficiency, and attend mandatory training as a condition of continued employment.

Requirements

• Completion of a United States-accredited law enforcement academy or comparable course of instruction.
• At least 5 years of relevant, creditable experience in qualifying law enforcement, military police, military special operations, Special/Security Police Officer, or MGMRI Emergency Response Team Officer service.
• Background and certification as a Use of Force/Firearms instructor from a credible agency.
• Documented recurrent use-of-force decision-making experience in an armed, public-facing capacity, and training in de-escalation and deliberative escalation of force.
• HR218 qualification or ability to obtain CCW certification.
• Maintain an appropriate level of physical fitness, crisis-response and tactical-maneuver knowledge, and firearms proficiency.
• Attend mandatory training as a condition of continued employment.

Responsibilities

• Partner with ERT Senior Managers and the Executive Director to develop and manage ERTO service strategies.
• Provide initial and continuing education in areas including force protection, anti-terrorism, use of force, firearms, and defensive tactics.
• Communicate with Property Security Management about the daily operations of Emergency Response Team Officers.
• Lead investigative efforts related to security matters.
• Drive and operate company vehicles, trucks, and motorized carts to respond to incidents on and off properties.
• Manage scheduling, attendance, and training administration, and maintain current training, license, and permit records.
• Establish a consistent approach using best security practices for security-related incidents and plan responses to security matters and emergencies.
• Oversee and direct officers through mentorship, problem resolution, coaching, development planning, and succession planning.
• Recruit, evaluate, and select Emergency Response Team Officers.
• Inspect and maintain uniforms, firearms, ammunition, and related equipment and supplies, and review officers’ appearance for compliance with company standards.
• Direct the team’s response to emergencies, including violence, crises, weapons and explosive incidents, natural disasters, and other hazards, using established protocols and appropriate escalation of force up to and including armed response.
• Direct and manage covert surveillance operations.
• Oversee serious emergencies by securing scenes, advising personnel of threats, summoning emergency responders, and initiating and conducting evacuations.
• Attend mandatory legal, tactical, defensive tactics, first aid, CPR, firearms, and other training.

Benefits

• Wellness incentive programs to support physical and mental health.
• Company hotel, food and beverage, retail, and entertainment discounts, plus discounts with company partners.
• Free parking on and off shift.
• Health and income protection benefits for eligible employees.
• Professional and personal development programs, networking opportunities, and community volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed