Emergency Response Team Manager

MGM Resorts • Las Vegas, NV

2d • Onsite

About The Position

The Emergency Response Team Manager has primary oversight of the Emergency Response Team Officers (ERTO) program, including officer selection, initial and ongoing training, scheduling, and daily operations. The manager develops and maintains training and qualification standards to ensure compliance with local, state, and federal law and company policies and procedures. The role coordinates with property Security Management to maintain appropriate staffing in line with company and program objectives.

The manager partners with ERT Senior Managers and the Executive Director on service strategies; leads investigative efforts and security operations; and provides oversight, mentorship, coaching, and performance support to ERTOs. The position directs responses to emergencies and security incidents, including violence, weapons and explosive incidents, natural disasters, and other hazards to people or property. This may involve armed response, covert surveillance, scene security, threat communications, contacting emergency responders, and evacuations, in accordance with established protocols.

The manager also handles scheduling, attendance, training records, licenses, permits, equipment, supplies, and officer appearance standards. Managers may be called into duty as needed and must maintain appropriate physical fitness, crisis-response and tactical-maneuver knowledge, and firearms proficiency, and attend mandatory training as a condition of continued employment.

Requirements

• Graduation from a United States-accredited law enforcement academy or comparable course of instruction.
• At least 5 years of relevant creditable experience in qualifying law enforcement, military police, military special operations focused on counter-terrorism or dignitary protection, Special/Security Police Officer work, or as an MGM Resorts International Emergency Response Team Officer.
• Background and certification as a Use of Force/Firearms instructor from a credible agency.
• Documented experience with recurrent use-of-force decision-making in an armed, public-facing capacity, as well as training in de-escalation and deliberative escalation of force.
• HR218 qualification or ability to obtain CCW certification.
• Ability to maintain appropriate physical fitness, crisis-response and tactical-maneuver knowledge, and firearms proficiency.
• Attendance at mandatory legal, tactical, defensive tactics, first aid, CPR, firearms, and other training as a condition of continued employment.

Responsibilities

• Partner with ERT Senior Managers and the Executive Director to develop and manage ERTO service strategies.
• Select, recruit, evaluate, and train Emergency Response Team Officers, including initial and continuing education.
• Develop and maintain training and qualification standards that comply with applicable laws and company policies and procedures.
• Oversee ERTO scheduling and day-to-day operations, coordinating with property Security Management to maintain appropriate staffing.
• Provide training in areas including force protection, anti-terrorism, use of force, firearms, and defensive tactics.
• Communicate with Property Security Management about ERTO daily operations.
• Lead investigative efforts related to security matters and promote consistent use of best security practices.
• Handle administrative matters including scheduling, attendance, and training records; maintain current records of training, licenses, and permits.
• Direct, mentor, coach, and support ERTOs, resolve problems, and foster development and succession planning.
• Inspect and maintain uniforms, firearms, ammunition, equipment, and supplies, and review officers’ appearance for compliance with company standards.
• Direct and manage responses to emergencies and security incidents, including violence, crisis, weapons or explosive incidents, natural disasters, and other hazards, using appropriate escalation of force and established protocols.
• Direct and manage covert surveillance operations.
• Oversee serious emergency response by securing scenes, communicating threats, summoning emergency responders, and initiating and conducting evacuations.
• Drive and operate company vehicles, trucks, and motorized carts to respond to incidents on and off properties.
• Maintain required physical fitness, crisis-response and tactical skills, firearms proficiency, and attendance at mandatory training.

Benefits

• Wellness incentive programs supporting physical and mental health.
• Company hotel, food and beverage, retail, and entertainment discounts, plus partner discounts on travel, electronics, online shopping, and other products and services.
• Free parking on and off shift.
• Health and income protection benefits for eligible employees.
• Professional and personal development through programs, networking opportunities, and community volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed