Emergency Recovery Coordinator
About The Position
Serve your community when it needs it the most by generating revenue opportunities through direct consultation with property owners impacted by fire, water damage, or other large-scale emergency events. Cooperate with public emergency response agencies and private entities. Create and retain customer loyalty and preference by establishing a positive and trusting relationship with the customer. Participate in restoration-related community awareness events and programs. Proactively search for and act upon potential opportunities. ERCs work with owners, adjusters, Project Managers, First Responders, and Community Leaders after traumatic events such as a fire or flood to help customers transition from chaos to calm. As an ERC, you need to think quickly but in a controlled manner to ensure the property owner that you can take care of their property. ERCs are dynamic speakers and comfortable interacting in both one-on-one and group settings. We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service, dynamic decision-making, and leadership, we have the tools to continue our rapid growth. Our team puts emphasis on living our Vision, Mission and Values to be more than just a service provider – our Emergency Recovery Coordinators are on the front lines of restoring their communities by directly consulting with property owners impacted by fire, water damage, or other large-scale emergency events. You will have autonomy after training to control your schedule and continually seek learning opportunities that will improve your skillset.
Requirements
- Ability to clearly deliver truth and give certainty when property owners need it most
- Proficient with a variety of current technology
- Career emphasis on learning and continuing education
- Sound planning and organizational skills
- Excellent communication and presentation skills
- Valid Driver’s license and satisfactory driving record required
- Relevant experience
- Job requires you to work in the New Jersey area to build contacts with local organizations in NJ and NY.
Nice To Haves
- Prior fire or police services experience with relationships in agencies highly recommended.
- Self-motivated to get results
- Loves working people in need of assistance
- Is organized, but flexible. Must be able to prioritize and manage time
- Excellent communication skills
- Thrives under high-stress situations
- Enjoys working hard in a fast-paced, dynamic environment
- Servants heart to take care of others
Responsibilities
- Be familiar with assigned territory
- Responsible for educating the customer on products or services and effectively articulate the use and need
- Monitors interprets and responds to lead sources
- Establish and maintain positive relationships in the local community
- Volunteer non-operational time to related community events
- On-call 24/7 to include weekends and holidays as scheduled
- Marketing
- Achieve and remain current in required certifications
- Provide emergency recovery kits and services to the impacted property owner
- Support franchisee and franchisor organizational mission, vision, and value statement
Benefits
- Ongoing Leadership Development Program and industry events
- One on One mentorship
- Three months of structured training to learn the Paul Davis Way
- Access to Paul Davis University and regular training opportunities
- Laptop provided by the company
- Gas reimbursement
- PTO and sick days with a flexible schedule
- Health Insurance
- Commission ONLY. No limit to earning potential.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
