Emergency Recovery Coordinator

Paul Davis•Winston Salem, NC

2d•Hybrid

About The Position

Join our growing team at Paul Davis Restoration in Granite Falls, NC in a hybrid role as an Emergency Response Coordinator (ERC) and Lead for Partnership & Community Engagement, where leading with empathy, superior communication and business development skills will be key to the growth of our business that plays a critical role in our community. We’re looking for a dynamic individual who can also bring a positive, can-do attitude to a fast-paced work environment. The team member who fulfills this hybrid position will also play a critical role in business development, as they will be the primary team member responsible for outreach, including building business-to-business (B2B) partnerships, increasing brand awareness in our community, and driving organic business leads to our company. A successful candidate will be comfortable making cold calls, drop-in visits to other businesses, and striking up conversations in a confident, genuine, and enduring manner. Join the leading restoration team to help us be THE difference-maker in the communities we serve while delivering exceptional results. We are a purpose-driven business, focusing on our Vision, Mission, Values and Paul Davis’ 10 Serving Basics…this is how we will win.

Requirements

Experience within restoration industry desired.
Previous experiences within emergency response, business development desired.
Strong leadership skills with the ability to motivate and inspire a team.
Advanced communication and interpersonal skills that leads with empathy and transparency.
Excellent organizational and time management abilities.
Must be flexible and know how to prioritize time.
Exceptional problem-solving skills with the ability to make quick decisions under pressure.
Desire to serve others honestly and wholly during their time of need and restoration.
Valid driver's license with a clean driving record and insurable

Responsibilities

Act as the primary point of contact for property owners by leading with empathy and active listening to help develop a positive and trusting relationship.
Communicate with transparency and candor with property owners, being able to deliver clear truth and certainty.
Provide emergency recovery kits and services to those impacted by disaster.
Generate revenue opportunities by directly consulting with property owners affected by damage.
Work with Insurance Agents, Adjusters, Property Managers, First Responders after traumatic events to ensure customers receive highest quality care during transition from chaos to calm.
Quick thinking/response time to ensure that all property and personal belongings are taken care of.
Develop and maintain strong B2B relationships, including with insurance agents and adjusters, property managers, contractors and other industry business partners.
Conduct external outreach and cold-calling effort (over the phone and in person) to drive organic business leads and relationships.
Volunteer non-operational time to local community events and outreach.