Emergency Recovery Coordinator (ERC)

Paul Davis Restoration•Clarksboro, NJ

6d•Onsite

About The Position

The Emergency Recovery Coordinator (ERC) serves the community by consulting with property owners impacted by fire, water damage, or other large-scale emergency events. The role involves cooperating with emergency response agencies, creating customer loyalty, and participating in community awareness events. ERCs work with owners, adjusters, Project Managers, First Responders, and Community Leaders after traumatic events to help customers transition from chaos to calm. This role requires quick, controlled thinking to assure property owners that their property is being cared for. ERCs are dynamic speakers comfortable in one-on-one and group settings. The team puts emphasis on living its Vision, Mission, and Values, aiming to be more than just a service provider. Emergency Recovery Coordinators are on the front lines of restoring communities by directly consulting with property owners impacted by fire, water damage, or other large-scale emergency events. After training, you will have the autonomy to control your schedule and continually seek learning opportunities to improve your skillset.

Requirements

Ability to clearly deliver truth and give certainty when property owners need it most
Proficient with a variety of current technology
Career emphasis on learning and continuing education
Sound planning and organizational skills
Excellent communication and presentation skills
Valid Driver’s license and satisfactory driving record required
Relevant experience

Nice To Haves

Self-motivated to get results
Loves working people in need of assistance
Is organized, but flexible. Must be able to prioritize and manage time
Excellent communication skills
Thrives under high-stress situations
Enjoys working hard in a fast-paced, dynamic environment
Servants heart to take care of others

Responsibilities

Serve your community when it needs it the most
Generate revenue opportunities by directly consulting with property owners impacted by fire, water damage, or other large-scale emergency events
Cooperate with public emergency response agencies and private entities
Create and retain customer loyalty and preference by establishing a positive and trusting relationship with the customer
Participate in restoration related community awareness events and programs
Proactively searches for, acts upon potential opportunities
Work with owners, adjusters, and Project Managers, First Responders, and Community Leaders after traumatic events such as a fire or flood to help our customers receive the highest quality care as they transition from chaos to calm.
Be familiar with assigned territory
Responsible for educating the customer on products or services and effectively articulate the use and need
Monitors interprets and responds to lead sources
Establish and maintain positive relationships in the local community
Volunteer non-operational time to related community events
On-call 24/7 to include weekends and holidays as scheduled
Marketing
Achieve and remain current in required certifications
Provide emergency recovery kits and services to the impacted property owner
Support franchisee and franchisor organizational mission, vision, and value statement