Emergency Recovery Coordinator (ERC)
About The Position
The Emergency Recovery Coordinator (ERC) with Paul Davis serves the community during critical times, consulting with property owners impacted by fire, water damage, or other large-scale emergency events. This role involves cooperating with emergency response agencies and building customer loyalty through positive relationships. ERCs are dynamic speakers comfortable in various settings, thinking quickly and in a controlled manner to reassure property owners. The position offers autonomy after training, with opportunities for continuous learning and schedule control. Paul Davis is an industry leader in restoration and reconstruction, emphasizing customer service, dynamic decision-making, and leadership.
Requirements
- Ability to clearly deliver truth and give certainty when property owners need it most
- Proficient with a variety of current technology
- Career emphasis on learning and continuing education
- Sound planning and organizational skills
- Excellent communication and presentation skills
- Valid Driver’s license and satisfactory driving record required
- Relevant experience
- Self-motivated to get results
- Loves working people in need of assistance
- Is organized, but flexible. Must be able to prioritize and manage time
- Excellent communication skills
- Thrives under high-stress situations
- Enjoys working hard in a fast-paced, dynamic environment
- Servants heart to take care of others
- Frequently required to use personal protective equipment
- Ability to stand or walk
- Occasionally bending, squatting, climbing stairs
- Lifting up to 50 pounds
Responsibilities
- Serve your community when it needs it the most
- Generate revenue opportunities by directly consulting with property owners impacted by fire, water damage, or other large-scale emergency events
- Cooperate with public emergency response agencies and private entities
- Create and retain customer loyalty and preference by establishing a positive and trusting relationship with the customer
- Participate in restoration related community awareness events and programs
- Proactively searches for, acts upon potential opportunities
- Build foundational relationships based on trust
- Actively listen
- Sign mitigation work to stabilize and secure the structure and prevent further damage to the property
- Develop a positive and trusting relationship with the property owner
- Be familiar with assigned territory
- Responsible for educating the customer on products or services and effectively articulate the use and need
- Monitors interprets and responds to lead sources
- Establish and maintain positive relationships in the local community
- Volunteer non-operational time to related community events
- On-call 24/7 to include weekends and holidays as scheduled
- Marketing
- Achieve and remain current in required certifications
- Provide emergency recovery kits and services to the impacted property owner
- Support franchisee and franchisor organizational mission, vision, and value statement
Benefits
- Bonus based on performance
- Company car
- Competitive salary
- Ongoing Leadership Development Program and industry events
- One on One mentorship
- Three months of structured training to learn the Paul Davis Way
- Access to Paul Davis University and regular training opportunities
- Cell phone and computer provided by the company
- Company vehicle and gas reimbursement
- PTO and sick days with a flexible schedule
- Base + commission. Our current ERCs yearly pay range from $50,000 to $100,000+ depending on their production. No limit to earning potential.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
