Emergency Management Coordinator

New Braunfels Utilities•New Braunfels, TX

5d•$83,659 - $108,757

About The Position

Under the direction of the Control Center Manager, this role is for a highly capable, proactive Emergency Management professional who can lead, develop, and sustain a comprehensive, all-hazards Emergency Management Program within a public utility environment. The ideal candidate is a coordinator, planner, communicator, and integrator who understands how to bridge Control Center operations, field response, regulatory requirements, and liaison to executive decision-making during emergency events.

Requirements

Under the direction of the Control Center Manager
highly capable, proactive Emergency Management professional
lead, develop, and sustain a comprehensive, all-hazards Emergency Management Program
public utility environment
coordinator, planner, communicator, and integrator
understands how to bridge Control Center operations, field response, regulatory requirements, and liaison to executive decision-making during emergency events.
Ensure alignment of emergency management practices with industry standards and regulatory frameworks (e.g., FEMA, NIMS, ERCOT, TCEQ, PUCT, AWIA).
Implement and maintain compliance with the Incident Command System (ICS) across utility operations.
Serve in a key role within the Incident Command Structure during emergency events (e.g., Planning Section, Liaison, or Command Staff support).
Support activation and operation of the Emergency Operations Center (EOC), including staffing coordination, situational reporting, and operational briefings.
Coordinate real-time response efforts between Control Center, field operations, leadership, and external agencies.
Provide decision support to leadership during emergencies by compiling and communicating critical operational data and risk assessments.
Develop and implement a comprehensive emergency preparedness training program for employees across all departments.
Plan, coordinate, and facilitate drills and exercises (tabletop, functional, and full-scale) to test emergency plans and response capabilities.
Evaluate training and exercise effectiveness, identify gaps, and implement corrective actions.
Promote a culture of preparedness by increasing employee awareness, readiness, and participation in emergency planning efforts.
Track and maintain training records to ensure compliance with internal standards and regulatory requirements.
Serve as the primary liaison with external agencies, including local, state, and federal emergency management organizations, mutual aid groups, and regulatory bodies.
Establish and maintain strong working relationships with key stakeholders such as fire departments, law enforcement, public works, and regional utilities.
Coordinate internal communication between Control Center, field operations, executive leadership, and support departments during emergencies.
Develop and maintain emergency communication protocols, including notification systems and escalation procedures.
Support public information efforts in coordination with Communications during emergency events.
Ensure compliance with all applicable emergency management regulations, standards, and reporting requirements.
Conduct After Action Reviews (AARs) following drills, exercises, and real-world incidents to evaluate performance and identify improvement opportunities.
Develop and track corrective action plans to address identified gaps and enhance response capabilities.
Monitor changes in regulatory requirements and industry best practices to continuously improve the Emergency Management Program.
Maintain documentation and records to support audits, inspections, and regulatory reviews.
Maintain regular attendance; leave schedule should be managed so as to not interfere with the ability to accomplish tasks, including special projects and assignments with deadlines.
Always adhere to NBU safety & security guidelines and practices in all situations.
Maintain a clean and safe work area, office, field site, and vehicle as applicable.
Develop & maintain effective customer service skills for communications with co-workers, customers, and the public.
Maintain strict confidentiality of business, employee, and customer information in written and oral communications and safeguard sensitive documents.
Adhere to NBU policies and procedures.
Exemplifies NBU Core Values.
Participate in and support initiatives to reach annual NBU Performance Measures.

Nice To Haves

Develop, maintain, and regularly update emergency response plans, including Emergency Operations Plans (EOP), Continuity of Operations Plans (COOP), and departmental response procedures.
Identify, assess, and prioritize operational risks and vulnerabilities across utility systems, incorporating mitigation strategies into emergency planning.
Create detailed Standard Operating Procedures (SOPs), response playbooks, and job aids to support consistent and effective emergency response.
Conduct hazard vulnerability assessments (HVAs) and business impact analyses (BIAs) to inform preparedness strategies.
Ensure all emergency plans are actionable, scalable, and aligned with operational capabilities and resource availability.
Coordinate resource planning, including personnel, equipment, mutual aid, and vendor support necessary for emergency response and recovery.

Responsibilities

Lead the development, implementation, and continuous improvement of a comprehensive, all-hazards Emergency Management Program supporting electric, water, and wastewater operations.
Develop, maintain, and regularly update emergency response plans, including Emergency Operations Plans (EOP), Continuity of Operations Plans (COOP), and departmental response procedures.
Identify, assess, and prioritize operational risks and vulnerabilities across utility systems, incorporating mitigation strategies into emergency planning.
Ensure alignment of emergency management practices with industry standards and regulatory frameworks (e.g., FEMA, NIMS, ERCOT, TCEQ, PUCT, AWIA).
Integrate emergency management protocols into Control Center operations to ensure real-time situational awareness and coordinated response.
Develop and maintain all-hazards emergency response plans addressing natural disasters, infrastructure failures, cyber threats, public health emergencies, and other incidents impacting utility services.
Create detailed Standard Operating Procedures (SOPs), response playbooks, and job aids to support consistent and effective emergency response.
Conduct hazard vulnerability assessments (HVAs) and business impact analyses (BIAs) to inform preparedness strategies.
Ensure all emergency plans are actionable, scalable, and aligned with operational capabilities and resource availability.
Coordinate resource planning, including personnel, equipment, mutual aid, and vendor support necessary for emergency response and recovery.
Implement and maintain compliance with the Incident Command System (ICS) across utility operations.
Serve in a key role within the Incident Command Structure during emergency events (e.g., Planning Section, Liaison, or Command Staff support).
Support activation and operation of the Emergency Operations Center (EOC), including staffing coordination, situational reporting, and operational briefings.
Coordinate real-time response efforts between Control Center, field operations, leadership, and external agencies.
Provide decision support to leadership during emergencies by compiling and communicating critical operational data and risk assessments.
Develop and implement a comprehensive emergency preparedness training program for employees across all departments.
Plan, coordinate, and facilitate drills and exercises (tabletop, functional, and full-scale) to test emergency plans and response capabilities.
Evaluate training and exercise effectiveness, identify gaps, and implement corrective actions.
Promote a culture of preparedness by increasing employee awareness, readiness, and participation in emergency planning efforts.
Track and maintain training records to ensure compliance with internal standards and regulatory requirements.
Serve as the primary liaison with external agencies, including local, state, and federal emergency management organizations, mutual aid groups, and regulatory bodies.
Establish and maintain strong working relationships with key stakeholders such as fire departments, law enforcement, public works, and regional utilities.
Coordinate internal communication between Control Center, field operations, executive leadership, and support departments during emergencies.
Develop and maintain emergency communication protocols, including notification systems and escalation procedures.
Support public information efforts in coordination with Communications during emergency events.
Ensure compliance with all applicable emergency management regulations, standards, and reporting requirements.
Conduct After Action Reviews (AARs) following drills, exercises, and real-world incidents to evaluate performance and identify improvement opportunities.
Develop and track corrective action plans to address identified gaps and enhance response capabilities.
Monitor changes in regulatory requirements and industry best practices to continuously improve the Emergency Management Program.
Maintain documentation and records to support audits, inspections, and regulatory reviews.
Maintain regular attendance; leave schedule should be managed so as to not interfere with the ability to accomplish tasks, including special projects and assignments with deadlines.
Always adhere to NBU safety & security guidelines and practices in all situations.
Maintain a clean and safe work area, office, field site, and vehicle as applicable.
Develop & maintain effective customer service skills for communications with co-workers, customers, and the public.
Maintain strict confidentiality of business, employee, and customer information in written and oral communications and safeguard sensitive documents.
Adhere to NBU policies and procedures.
Exemplifies NBU Core Values.
Participate in and support initiatives to reach annual NBU Performance Measures.
All other duties assigned.