Emergency Liaison LVT/VA
About The Position
Upstate Veterinary Specialties is hiring an experienced Licensed Veterinary Technician or Veterinary Assistant for an Emergency Liaison position in its fast-paced Emergency Department. The role connects patients, clients, and the medical team, providing clear communication and compassionate support during urgent and lifesaving situations. The schedule is overnight, Wednesday through Friday and every other Saturday, from 5:45 p.m. to 6:15 a.m. The position is based at Upstate Veterinary Specialties in Latham, New York, with no travel required. The Emergency Liaison presents treatment estimates after doctor consultations, explains estimate ranges and medical risks, obtains consents, and keeps clients informed about patient status and invoices. The role coordinates consultations, diagnostics, and communication between departments; supports discharges and visitations; assists with treatments and task lists as needed; manages the emergency message center; and helps ensure prescriptions are filled and refilled promptly. Additional duties include maintaining charges and internal tracking tools, preparing patients for discharge, assisting with rounds, and compassionately supporting clients through euthanasia. The position requires veterinary technician or veterinary assistant experience, strong knowledge of veterinary medicine and terminology, excellent communication and client-service skills, and the ability to multitask accurately in a fast-paced emergency environment. The employee is expected to demonstrate professionalism, flexibility, leadership, and adherence to UVS Core Values of Dedication, Compassion, and Knowledge. Working conditions may include exposure to unpleasant animal odors, noises, and bodily fluids.
Requirements
- At least 2 years of veterinary technician or veterinary assistant experience; the qualifications section specifies two to four years of experience at UVS or another veterinary hospital.
- Strong understanding of veterinary medicine and terminology.
- Strong communication, interpersonal, time-management, and organizational skills.
- Excellent client-service skills and the ability to address client conflict or disputes professionally.
- Ability to multitask in a fast-paced emergency environment while maintaining accuracy.
- High attention to detail.
- Compassionate, calm, and team-oriented approach.
- Flexible attitude and work habits.
- Professionalism, leadership capabilities, and the ability to encourage a positive work environment.
- Adherence to UVS Core Values: Dedication, Compassion, and Knowledge.
Nice To Haves
- Associate degree in Veterinary Technology is preferred.
Responsibilities
- Present treatment estimates following doctor consultations.
- Explain estimate ranges, obtain client consents, and discuss medical risks.
- Maintain and update hospital and outpatient charges daily.
- Provide clients with updates on patient status and invoices.
- Coordinate consultations, diagnostics, and interdepartmental communication.
- Facilitate patient discharges and assist with visitations.
- Serve as a liaison between the front desk and Emergency team.
- Assist with treatments and task lists as needed.
- Manage the emergency message center.
- Ensure prescriptions are filled and refilled promptly.
- Maintain internal tracking tools, including Mirro board updates.
- Prepare patients for discharge and assist with rounds.
- Support clients through the euthanasia process with compassion and professionalism.
Benefits
- Fully paid medical insurance.
- Fully paid dental insurance.
- Fully paid long-term disability insurance.
- Retirement plan with company match.
- Generous paid time off.
- Pet insurance stipend.
- Uniform allowance.
- Employee appreciation events.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
