Emergency Dispatch Lead

Boeing•Mesa, AZ

6d•$111,350 - $150,650•Onsite

About The Position

The Boeing Company is seeking a highly experienced and dedicated Global Security Operations Center (GSOC) Emergency Dispatch Lead to join our team in Mesa, AZ. Boeing is looking for an experienced and motivated Global Security Operations Center (GSOC) Emergency Dispatch Lead. The GSOC is a dynamic organization that serves as an emergency services and business communications hub within Security and Fire Operations, to improve the safety and security of people, property, information, and business operations worldwide. The highly skilled Emergency Dispatch team supports Security and Fire Operations (including Emergency Medical Services) and enables production across the domestic United States (US). We deliver this unique capability through our exceptional talent. The GSOC is a 24/7/365 operations center. This position requires the ability to work a rotating schedule and variable shifts, to include night shifts, weekends, and holidays.

Requirements

3+ years of experience as an emergency dispatcher at a Public Safety Answering Point (PSAP) or in a related role within Security & Fire Protection
3+ years of experience with Computer Aided Dispatch (CAD), 911 phone and radio systems
3+ years of experience with Microsoft Office including Outlook, Excel, Word, PowerPoint, SharePoint, and Teams
Ability to work variable shifts including nights, weekends, and holidays

Nice To Haves

Bachelor's degree or equivalent work or military experience
Supervisory experience in a Emergency Communication Center
Emergency Medical Dispatch (EMD) experience/certification
National Incident Management Systems (NIMS) ICS 300 / 400 Certification
National Incident Management Systems All-Hazards Communications Unit Leader (COML) Certification
Motorola/Spillman Flex System Application Administrator (SAA) certification
3 years of experience with Motorola MCC 7500 radio system
3 years of experience with Motorola VESTA 9-1-1 CPE
3 years of experience with NICE recording system
Experience with communicating to multiple audiences, including executive leadership
Experience with written and verbal communication and interaction in an executive environment
Experience communicating with and briefing to all levels of staff

Responsibilities

Supervises the answering and processing of emergency and service calls for Boeing Security and Fire Operations with appropriate pre-arrivals instructions
Supervises shift compliance with standard operating procedures
Leads development of procedures, training, etc.
Conducts briefings with assigned shift
Coordinates and communicates with manager, provides situational updates related to shift activities and needs
Coordinates with and supports the GSOC Emergency Dispatch Training Coordinator
Coordinates and interfaces with Boeing Security and Fire Departments and other business partners as necessary
Conducts After Action Reviews (AARs)
Troubleshoots and analyzes equipment failure and initiates requests for technical support
Ensures adequate staffing during shift and maintains shift schedule
Supervises team issues, risks, and opportunities
Able to perform all duties of certified Emergency Dispatcher and assist with critical events or fill-in as activities require