Lead, Dispatch Routing Analyst

Lincare•Phoenix, AZ

17h•Onsite

About The Position

Under the general direction of the Logistics Manager, this employee is responsible for overseeing the Central Dispatch After-hours Analyst and daily after-hours processes. This role works closely with branch leadership teams to meet branch KPIs and financial objectives, acting as a bridge between the local branch management team and the central dispatch department. The primary goal is to drive timely completion of daily routing/dispatching duties and responsibilities within the Logistics Department.

Requirements

Associate's degree (A. A.) or equivalent from two-year college or technical school and one year related experience and/or training, OR two years related experience and/or training, or equivalent combination of education and experience

Nice To Haves

Experience with MobileCast dispatching
Familiarity with TIMS
Knowledge of MobileCast & Roadnet software system
Understanding of Logistics, DOT, ACHC, and local state labor laws

Responsibilities

Performing all MobileCast dispatching activities
Routing all same day/next day deliveries according to Logistics policy and procedures
Communicating to the branches regarding errors in addresses, time frames, and any other work order issues that negatively impact the routing of a delivery
Updating TIMS with customer notes and updating work order ship dates as necessary
Communicating to the branches regarding issues that impact the ability of the Dispatcher to effectively route a work order to a driver in the field
Monitoring a driver's progress during the day, and communicating back to the branch level any issues related to impacting missed time windows
Monitoring delivery staffing requirements based upon order volumes and making appropriate adjustments to staff and/or process as appropriate
Reviewing Reports at the Central Dispatch level to monitor driver compliance of route order completed via the MobileCast & Roadnet software system
Coordinating with Region management on all action plans that would ensure driver compliance with targeted financial objectives
Complying with and adhering to all regulatory compliance areas, policies, procedures, and "best practices" according to Logistics, DOT, ACHC, and local state labor laws
Ensuring patients do not suffer service failures and communicating with the servicing branch of undeliverable stops
Demonstrating professional etiquette and courtesy when interfacing with customers and branches regarding issues that impact the ability of the Dispatcher to effectively route a work order to a driver in the field
Responding to telephone, fax, and e-mail questions/problems from branches
Regular and consistent attendance and punctuality