Emergency Dept Technician

Hennepin Healthcare•Minneapolis, MN

3d•Onsite

About The Position

The Emergency Department Technician provides direct and indirect patient care as delegated and directed by licensed staff. The position supports patient services, role modeling, quality and resource stewardship, and patient advocacy and customer service. The role is based at the main HCMC campus in the Emergency Department and is scheduled for 48 hours per two-week pay period, with varied workdays that include every third weekend. Shifts rotate between days and overnights and are 12 hours long. The technician develops positive working relationships with patients, families, and colleagues; responds to patient needs; supports assessments and monitoring; and performs patient-care and technical duties within validated competencies and as delegated. Responsibilities also include patient transport, room and equipment preparation, infection control, and timely electronic documentation.

Requirements

Current certification on the Minnesota Nursing Assistant Registry and six months of experience in a health care setting; and/or EMT/EMT-P certification; and/or at least 12 months of direct patient-care experience in a hospital, TCU, or skilled nursing facility; and/or enrollment in a nursing program with completion of one clinical rotation.
Current Basic Life Support (BLS) certification, or must obtain it before completion of orientation.
Ability to establish effective relationships with the health care team.
Ability to work independently.
Customer service experience.
Ability to prioritize and organize tasks in a fast-paced environment.
Ability to perform duties to departmental performance expectations and organizational standards for quality, accuracy, productivity, patient- and family-centered care, and customer service.

Nice To Haves

High school graduate or equivalent.
Training or equivalent experience as a nursing assistant, health care assistant, emergency department technician, or EMT/EMT-P.
Current enrollment in a four-year RN program.
Experience with EPIC and/or a similar electronic health record system.
One year of nursing assistant experience in a similar hospital setting.
Knowledge of medical terminology.
Previous phlebotomy experience.

Responsibilities

Develop and maintain positive working relationships with patients, families, team members, department personnel, and medical center personnel, using principles of Patient & Family Centered Care.
Respond to patient call lights promptly, identify needs, provide an appropriate response, or communicate needs to the appropriate team members.
Adapt patient-care activities to different patient populations and maintain patient privacy and confidentiality.
Perform intentional rounding in collaboration with the RN.
Report patient and family complaints to the primary nurse, charge nurse, or RN Supervisor.
Maintain a safe environment for patients and team members, including use of organizational communication routes and devices.
Complete mandatory hospital and unit-based requirements by their due dates; participate in staff meetings, training, and quality improvement initiatives.
Perform clinical duties defined in the orientation packet and required competencies.
Communicate changes or pertinent information about patients’ physical appearance, attitude, intake and output, vital signs, and point-of-care testing to the nurse; record which nurse was notified of abnormal results.
Assist with initial patient assessments and ongoing vital-sign monitoring; apply monitoring equipment and obtain vital signs.
After training and competency validation, and when delegated by a Registered Nurse, perform technical procedures such as phlebotomy, wound care and splinting, point-of-care testing, patient decontamination, Foley catheter insertion or removal, specimen collection, and IV insertion or removal.
Assist patients with activities of daily living, including bathing, toileting, ambulation, and feeding.
Transport patients safely within the hospital.
Prepare rooms for incoming patients; set up, clean, and stock medical equipment and procedure trays.
Consistently follow infection-control practices.
Maintain accurate and timely records of care in the electronic medical record.
Perform other duties as assigned.