Emergency Communications Operator (Dispatcher)

City of Palm Beach Gardens•Fl 33410, FL

4d•Onsite

About The Position

The Emergency Communications Operator (ECO) is a civilian position in which duties and responsibilities are performed under the direction of the Emergency Communications Supervisor. The ECO is responsible for answering 911 emergency calls as well as non-emergency calls that come into the center and for service to field personnel by way of a two-way radio under provisions set up by FCC, departmental orders and dispatch operating standards and requirements.

Requirements

High School Diploma or G.E.D. required
Valid State of Florida Driver’s License with a good driving record
Must have or achieve Florida Department of Health Public Safety Telecommunicator Certificate within one year of date of hire.
Must pass job related testing

Responsibilities

Dispatches calls for police, fire and emergency medical services of an emergency and non-emergency nature
Monitors and dispatches police, fire and emergency medical activity
Acknowledges and records the status of all units assigned to or transmitting on his/her frequency
Checks the status of any unit on a traffic stop or any call where personal safety is a factor
Disseminates information checks on persons, articles, and vehicles
Records call disposition via computer terminal as advised by field units
Coordinates the movements of law enforcement and fire rescue units in the field
Maintains a working knowledge of the operation of the multi-frequency radio console
Determines proper response to field units
Researches information for field units
Receives telephones calls for police, fire and emergency medical services and administrative needs
Transfers calls of an emergency nature outside the city's jurisdiction to the appropriate agencies
Provides callers with necessary assistance including transferring calls to proper departments, referring callers to proper agencies, and giving directions to streets and points of interest
Receives requests for service from other agencies and/or first responders, takes appropriate action, and logs the information as required
Receives and relays messages via telephone, computer and radio to facilitate communication between police, fire and the general public
Interacts in a professional manner with the public and other agencies
Maintains a working knowledge of department rules, regulations and procedures
Faxes and teletypes information to other law enforcement agencies
Enters data into CAD system
Provides information to complainants in lobby
Records caller via CAD and logs appropriate times
Maintains working knowledge of computer terminals for FCIC/NCIC/LINX entries and other functions
Operates NCIC, FCIC and LINX computer terminals
Makes inquiries to Florida Department of Highway Safety and Motor Vehicles (DHSMV) for title and lien information
Responds quickly to all incoming NLETS or AM messages and incoming messages directed to the department
Puts out BOLO requests to field units, logs and files
Assists other dispatchers in the performance of their duties
Monitors electronic equipment and security devices.
Notifies Emergency Communications Supervisor of any equipment malfunction or any calls of a serious, unusual, or life threatening nature
Performs any other related duties as assigned
Maintains ability to work weekends, holidays and shift work as required.