Emergency Communications Dispatcher

City of Fort Collins•Fort Collins, CO

2d•Onsite

About The Position

Work related to supporting the day-to-day operations of a 9-1-1 Emergency Communications Center.

Ability to type a minimum of 40 wpm and use word processing computer programs.
Ability to handle high stress and emergency situations.
Ability to handle multiple tasks simultaneously.
Ability to read maps and provide directions.
Ability to add, subtract, multiply and divide numbers.
Ability to define problems, collect data quickly and accurately, establish facts, and draw valid conclusions.
Ability to transmit facts calmly and concisely over the radio and telephone.
Must be physically able to operate a variety of automated office machines, which includes computers and copier.
Ability to carry out instructions furnished in written, oral or diagrammatic form.
Ability to differentiate between colors and shades of colors.
Ability to talk and/or hear (talking- expressing or exchanging ideas by means of spoken words; hearing- perceiving nature of sounds by ear).
Ability to coordinate hands and eyes rapidly and accurately in using automated office equipment.
Ability to work shifts and overtime shifts.
Minimum high school diploma or general education degree (GED).
Three (3) years of successful work experience in any field; or equivalent combination of education and experience.

Prioritizes all incoming emergency and non-emergency calls and determines appropriate priority or response.
Performs crisis intervention with distraught callers during high-risk situation until appropriate emergency field units arrive on scene.
Questions caller to determine nature of problem, priority and jurisdiction of call, and determines type and number of personnel and equipment needed.
Scans status charts and computer screens to determine units available and their locations.
May operate multi-channel radio to dispatch police, fire, medical and other personnel and equipment and to relay instructions or information to first responders.
Provides pre-arrival instructions to caller such as emergency medical information.
May provide information to police officers such as criminal histories and warrant confirmation.
Enters, retrieves, and updates information into the state and national crime computer systems such as stolen property, runaways and warrants.
Performs various clerical duties such as delivering mail and messages and updating files.
Provides information and referrals to citizens and other law enforcement and emergency agencies.
Monitors periodically throughout the shift, or upon an officer’s request, a bank of TV monitors to view CAD, security cameras, television channels and internet sites; monitors and opens security gates and doors throughout the building throughout a shift.
May train new emergency services dispatchers.
Other assigned duties as necessary.

Medical, dental, vision (for self, spouse, domestic partner, children) – eligible on the 1st of the month following date of hire
Paid vacation, paid holidays, sick leave, and additional one-time bank of 40 PTO hours for new, full-time, Classified and Unclassified Management hires
Retirement + company contributions – after 6 month probation period and immediate vesting
Flexible spending: Medical expenses FSA, dependent FSA or both
Employee Assistance Program: counseling, legal, financial assistance
Life insurance, short-term and long-term disability
Wellness program, workout facilities
Employee/family onsite health clinic
Learning and development opportunities at all levels in the organization with opportunities for career mobility
Collaborative work environment