Emergency Communications Dispatcher
About The Position
The fundamental reason this position exists is to perform the technical work needed to process calls for emergency and non-emergency assistance, and to dispatch fire and police responders to those requests for services. The work responsibilities of this position include answering emergency and administrative calls, providing pre-arrival and post-dispatch instructions as warranted, and dispatching the most appropriate emergency response personnel using a computer-aided dispatch (CAD) system and a land mobile radio network. Employees in this position will learn to dispatch radio systems for fire and police. Emergency Communications Dispatchers are direct reports to the Emergency Communications Supervisor.
Requirements
- High school diploma or GED.
- Two (2) years of medical, fire, or police dispatch experience, OR one (1) year of experience working as a communications operator with a public safety organization using a computer-aided dispatch system (CAD).
- Must be at least 18 years of age.
- Must be able to type at least 32 wpm.
- Must sign a willingness statement.
- Must pass a criminal background check (to include criminal and driving history reviews).
- Must pass a drug test.
- Willingness to respond to the Emergency Communications Center to meet community service expectations, during emergencies, disasters, and other significant events, adhering to directives from organizational leadership.
- Availability for shifts outside typical business hours, including weekends and most holidays.
- Current City of Emergency Communications Department employee who has completed their probationary period.
Responsibilities
- Process calls for emergency and non-emergency assistance.
- Dispatch fire and police responders to requests for services.
- Answer emergency and administrative calls.
- Provide pre-arrival and post-dispatch instructions as warranted.
- Dispatch the most appropriate emergency response personnel using a computer-aided dispatch (CAD) system and a land mobile radio network.
- Learn to dispatch radio systems for fire and police.
Benefits
- Employees are compensated accordingly for their flexibility and dedication.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
