Emergency Communications Operator (Dispatcher Trainee)

Montgomerty City-County Personnel•Montgomery, AL

2d•Onsite

About The Position

The fundamental purpose of this trainee-level classification is to develop the knowledge and skills required to receive and process calls for emergency and non-emergency assistance and to dispatch appropriate public safety personnel. Employees in this class perform work under close supervision and receive extensive training in call-taking, radio operations, and the use of computer-aided dispatch (CAD) systems. The classification includes two mandatory training phases that all trainees must successfully complete. Phase I focuses on call processing and E911 call-handling procedures. Phase II provides dispatch training on either the Police or Fire radio. Trainees report directly to the Emergency Communications Supervisor.

Requirements

High school diploma or GED.
Must be at least 18 years of age.
Must be able to type at least 32 wpm.
Must sign a willingness statement.
Must pass a criminal background check (to include criminal and driving history reviews).
Must pass a drug test.
Willingness to respond to the Emergency Communications Center to meet community service expectations during emergencies, disasters, and other significant events, adhering to directives from organizational leadership.
Availability for shifts outside typical business hours, including weekends and most holidays.

Responsibilities

Receive and process calls for emergency and non-emergency assistance.
Dispatch appropriate public safety personnel.
Perform call-taking.
Operate radio systems.
Utilize computer-aided dispatch (CAD) systems.
Complete Phase I training focusing on call processing and E911 call-handling procedures.
Complete Phase II training on either the Police or Fire radio.